Who Is a Good Candidate for Prosthetics? Medical Selection Criteria for MDs

Who Is a Good Candidate for Prosthetics? Medical Selection Criteria for MDs

Choosing who will do well with a prosthetic is both science and care. As clinicians, you want clear signs, simple tests, and a plan that respects each patient’s body, mind, and daily life. This guide gives you a crisp, clinic-ready way to judge readiness for a limb, set goals, and move fast without missing what matters. It is written for busy MDs in India who want practical steps, plain language, and research-aware reasoning that fits real wards and real homes.

At RoboBionics, we build affordable, modern prosthetics made for Indian patients and Indian clinics. We work with surgeons, rehab doctors, prosthetists, and therapists across the country. In this article, we bring that field experience to your exam room. You will find short checklists you can use today, red flags to watch for, and ways to match device choice with stump health, muscle signals, cognition, motivation, and social support. The goal is simple: help you select the right person, at the right time, for the right limb—so they can move, work, and live with confidence.

Core principle: right person, right time

What makes a good candidate today, not someday

The best candidate is medically stable, alert, and ready to train.
They have a healed or healing stump, safe vitals, and energy to learn.
They also have a goal that is real, like walking to the market or returning to school.

Why timing is as important as the device

Fit too early and you risk pain, wounds, and lost trust.
Wait too long and muscles weaken and hope fades.
Aim for the window when swelling settles, skin can load, and the mind is ready.

A quick clinic screen you can do in five minutes

Check vitals, pain, wound status, mood, and support at home.
Ask the one-step goal: what do you want to do first with your limb?
If answers are clear and safe, move forward with a trial plan.

Medical stability and systemic health

Vitals and labs that signal green or red

Stable blood pressure, heart rate, and temperature point

Stable blood pressure, heart rate, and temperature point to readiness.
Fever, tachycardia, or hypotension say pause and treat first.
Check hemoglobin, glucose, and any infection markers before you prescribe.

Cardiopulmonary reserve for training

Prosthetic use is work, even for the upper limb.
Shortness of breath at rest or low exercise tolerance needs rehab first.
A six-minute walk test or step test gives a fast sense of reserve.

Diabetes control and nerve health

Good glucose control helps wounds close and skin tolerate sockets.
Look for neuropathy, loss of vibration sense, and foot care in contralateral limbs.
Plan close follow-up and teach daily skin checks from day one.

Residual limb readiness

Wound status and skin integrity

Primary healing or stable secondary healing is the target.
No foul smell, no spreading redness, and no active drainage.
Use gentle compression to shape the limb once the wound allows.

Edema control and limb volume

Uncontrolled swelling causes poor fit and skin breakdown.
Start with soft wraps or shrinkers when safe, and re-measure weekly.
Move toward a test socket when volume holds steady day to day.

Skin tolerance and scar care

Scar lines should glide and not tether.
Teach patients to massage with simple oil to soften bands.
Check for fragile skin, grafts, or sensitive areas that need padding.

Pain, sensation, and neuromuscular signals

Post-op, residual, and phantom pain

Some pain is normal; uncontrolled pain blocks training.
Treat with a stepwise plan: meds, desensitization, heat or cold as advised.
Flag severe night pain, complex regional signs, or deep bone pain for review.

Neuromas and nerve paths

Tap along the scar and track any shocking, focal pain.
If a neuroma is likely, consider imaging or a surgical opinion.
Soft liners, targeted compression, or TMR referral can change outcomes.

Myoelectric signal quality for upper limb

Ask the patient to fire wrist flexors and extensors gently.
Place surface sensors and check for clean, repeatable signals.
If signals are noisy, begin simple EMG training before device choice.

Range of motion and strength

Joint mobility near the amputation

Measure elbow, wrist, hip, or knee as relevant.
Stiff joints limit control and add energy cost.
Stretch early, hold gains, and protect from contractures.

Contracture risk and prevention

For transfemoral users, hip flexion contracture hurts gait.
For transradial users, elbow stiffness reduces reach and control.
Use positioning, prone time, and guided stretches each day.

Functional strength for daily tasks

Can the patient sit to stand safely? Can they lift a kettle?
Match tasks to goals and document a baseline.
Small wins build trust and speed device learning.

Cognition, mood, and motivation

Orientation, memory, and attention

Upper limb control needs focus and recall of steps.
Lower limb safety needs hazard awareness and quick reaction.
A brief cognitive screen helps you tailor training.

Mood, grief, and hope

Loss hurts, and denial is common.
Screen for depression and anxiety with short tools.
Offer peer support and early wins to rebuild confidence.

Motivation and realistic goals

Ask why the patient wants a prosthetic, not if.
Anchor goals in daily life: cooking, writing, riding a bus.
Plan a clear first month so progress feels real and visible.

Comorbidities and special considerations

Vascular disease and healing risk

Poor pulses, cold skin, and non-healing wounds raise caution.
Coordinate with vascular care and set a slower ramp.
Choose liners and pressure zones with extra care.

Renal, hepatic, and oncologic issues

Fluid shifts and fatigue change socket fit and stamina.
Chemo-related neuropathy can blur feedback.
Schedule shorter sessions and more frequent checks.

Falls risk and bone health

Check balance, gait speed, and orthostatic changes.
Vitamin D, osteoporosis, or steroid use may weaken bone.
Adjust training and add aids to keep the patient safe.

Upper limb candidates: who thrives with bionics

Tasks that predict success

People who want two-handed tasks often do well.
Cooking, typing, lifting a bag, or driving uses both hands.
The need is daily, the reward is quick, and the habit sticks.

Myoelectric versus body-powered

Myoelectric gives fine control and less shoulder strain.
Body-powered offers robust grip in messy, outdoor work.
Hybrid setups can blend both for the right user.

Matching to Grippy and similar hands

For transradial levels with good EMG, Grippy is strong.
It reads natural muscle signals and gives touch feedback.
People learn fast because the control feels intuitive.

Lower limb candidates: readiness to walk

Balance, gait safety, and endurance

Start with sitting balance, then standing, then stepping.
A timed up-and-go gives a clear picture of risk.
If steps are safe with aids, a trial socket is near.

Knee control and confidence

For transfemoral users, trust in the knee is key.
Begin on parallel bars and teach fall recovery early.
A knee that matches pace reduces fear and trips.

Terrain, footwear, and daily distance

Ask where the person walks: lanes, buses, farms, stairs.
Set targets around those paths and test them in training.
Good shoes and a stable sole help more than most think.

Pediatric and geriatric pathways

Children: growth, play, and school

Kids learn fast and use devices in play.
Choose light, tough parts and allow for growth.
Involve teachers so use continues at school.

Teens: identity and style

Appearance and control both matter to teens.
Offer color choices and showcase skilled peers.
Set goals around hobbies, sports, and social life.

Older adults: safety and stamina

Keep sessions short and steady.
Focus on transfers, hygiene, and home safety first.
Measure fatigue and watch for overuse of the sound limb.

Bilateral and high-level amputees

Training the core and trunk

Balance starts at the center.
Strengthen abdominals and back before complex steps.
Breathing work helps endurance without strain.

Assistive tech and staged goals

Use wheelchairs, canes, or sliders as needed.
Set milestones like sit-pivot transfers and standing balance.
Layer prosthetic tasks only when the base is strong.

Caregiver involvement

Teach how to don, doff, and check skin daily.
Agree on a routine that fits home life.
Support reduces readmissions and speeds progress.

Environmental and social fit

Home layout and daily routes

Stairs, narrow doors, and wet floors change risk.

Stairs, narrow doors, and wet floors change risk.
Plan small home fixes like rails and non-slip mats.
Map the morning routine and solve bottlenecks.

Work and study demands

Desk work needs fine hand control and comfort.
Field work needs durability and easy cleaning.
Choose parts that match the real day, not the ideal one.

Family and peer support

A cheer from home lifts practice rates.
Link new users with experienced mentors.
Stories and tips make hard days easier.

Financial access and program design

Cost transparency and staged spending

Break costs into eval, test socket, training, and final limb.
Show what insurance or schemes cover and what they do not.
A clear plan reduces dropouts and builds trust.

Value over the device’s life

Talk about repairs, liners, gloves, and batteries.
Plan annual checkups and mid-life upgrades.
Total value matters more than the first bill.

India-specific access paths

Use state programs, NGOs, and startup discounts.
Connect patients to partners near their town.
Local service keeps devices working and users moving.

The exam: a simple, repeatable flow

Step 1: listen, then look

Start with the patient’s story and goals.
Scan posture, skin, and how they move in the room.
Small details often predict big outcomes.

Step 2: measure what matters

Check wounds, range, strength, and EMG if needed.
Run a quick balance or mobility test.
Note what is safe today and what needs a week.

Step 3: decide, document, and schedule

Share the plan in plain words and dates.
Book the next visit and the first training slot.
Give written care steps the family can follow.

Outcome measures you can trust

Quick tools for upper limb

Box and Block or a clothespin test shows early skill.
Goal Attainment Scaling captures personal wins.
Track wear time to catch dips in use.

Quick tools for lower limb

Timed up-and-go and gait speed predict falls.
Amputee Mobility Predictor works even before a limb.
Repeat weekly to show progress and adjust load.

Patient-reported outcomes

Ask how life feels, not just how far they walk.
Use simple scales for pain, comfort, and confidence.
Patient voice guides the next change.

Red flags and when to pause

Medical stops you should respect

Fever, spreading infection, or unstable vitals mean wait.
New deep pain or sudden swelling needs imaging.
Dizziness or syncope calls for cardiology first.

Skin and fit warnings

Blisters, open spots, or dark pressure marks are signals.
Lower wear time, adjust trim lines, or change pads.
Protect skin today to keep training tomorrow.

Cognitive and behavioral alarms

Confusion, poor insight, or unsafe choices raise risk.
Short, supervised sessions may still work well.
If safety fails, step back and rebuild basics.

Trial fitting and early training

Test socket to prove the plan

A clear trial reduces fear and guesswork.
Check pressure points and adjust on the spot.
If the trial is smooth, confidence soars.

First-week training goals

Teach donning, doffing, and cleaning right away.
Practice one meaningful task twice a day.
End each session with a win to lock in habit.

Feedback loops and fast tweaks

Collect comfort scores after each use.
Make small changes before problems grow.
Celebrate gains to keep the momentum.

Device selection that matches the person

Level, lifestyle, and learning style

A farmer needs robust parts; a coder needs fine control.
A fast learner can handle more patterns early.
Choose what fits today and can grow tomorrow.

Upper limb: why touch feedback matters

With touch, grip feels natural and safe.
Users hold eggs, tools, and phones with less effort.
Fewer drops mean more trust and more wear.

Lower limb: stability first, speed later

Start with safe stance and smooth roll-over.
Add energy return once balance is secure.
Confidence beats top speed in the first months.

Training the team and the patient

One page, one language, one plan

Write steps in simple Hindi or the local tongue.
Agree on who teaches what and when.
Clear plans reduce errors and save time.

Teach-back and micro-skills

Have the patient show you each step back.
Break tasks into two-minute skills.
Small chunks stick; long lectures do not.

Tele-follow-ups and reminders

Short calls or messages keep users on track.
Share tiny tips and celebrate small wins.
Distance support matters in busy lives.

Aftercare and long-term success

Skin care as a daily habit

Wash, dry, and inspect at the same time each day.
Rotate liners and air the socket as advised.
Catch hot spots before they break down.

Maintenance and service rhythm

Book a check at week one, month one, and month three.
Plan a tune-up before festivals or travel.
Good service turns users into champions.

Measuring success beyond the clinic

Can they do what they hoped to do?
Are they using the limb most days?
If not, find the barrier and fix it together.

How RoboBionics supports your clinic

Fast access and Indian-made value

We build for Indian needs and Indian budgets.
Most parts are made here, so service is fast.
Quality stays high while costs stay fair.

Hands-on training and co-care

We train staff and guide your first fittings.
Your team keeps control; we add support.
Together, we make care smooth and kind.

Simple next steps to start

Send a referral or book a demo slot.
We assess, fit, and train by your side.
Your patient gets a clear path and real hope.

Ethical selection and informed consent

Setting honest expectations from day one

Ethical selection starts with clear, calm, and honest talks where the patient understands what a prosthetic can do today and what will take time, effort, and training to achieve later, so that hope is built on truth and not on promise alone.
Explain that progress is not a straight line and that comfort, control, and confidence grow in phases, which helps patients stay engaged even when early days feel slow or tiring.
When expectations are realistic, satisfaction stays high and long-term use becomes far more likely.

Shared decision-making in clinical practice

A good candidate is not only medically suitable but also actively involved in the decision, because ownership of the choice improves follow-through and daily use.
Present two or three suitable options in simple language, explain why you recommend one, and invite questions without rushing the discussion.
This shared approach respects dignity and reduces regret, which is especially important in irreversible life decisions like prosthetic adoption.

Documenting consent and readiness

Consent is not just a signature but a process that records understanding of risks, limits, care needs, and follow-up responsibilities.
Note discussions around skin care, wear time, training commitment, and review schedules in the medical record.
Clear documentation protects both patient and clinician and ensures continuity when care is shared across teams.

Cultural and psychosocial context in India

Social beliefs and stigma around limb loss

In many Indian settings, limb loss still carries social stigma, which can quietly affect motivation, family support, and public use of prosthetics.
As a clinician, acknowledging these realities helps you guide patients toward solutions that fit their comfort level, whether that means cosmetic covers, clothing adaptations, or gradual public exposure.
When social fears are addressed early, patients are more likely to use their prosthesis outside the home.

Family dynamics and decision influence

Family members often play a central role in medical decisions, funding, and daily care, especially for children and older adults.
Including key family members in discussions helps align expectations and reduces later resistance or misunderstanding.
When families understand the effort involved, they become partners rather than silent barriers.

Rural versus urban living needs

A patient living in a village with uneven roads, water exposure, and manual work has very different needs from someone in a city office environment.
Selection should reflect where and how the limb will be used most days, not just what looks ideal in a clinic.
Matching the device to the environment improves durability, safety, and long-term satisfaction.

Special clinical scenarios

Trauma-related amputations

Trauma patients are often younger and physically strong but may still be processing sudden loss and shock.
While their bodies may be ready early, emotional readiness can lag, so pacing and counseling are critical.
Early success with simple tasks can restore confidence and prevent withdrawal.

Congenital limb differences

Patients with congenital limb differences often have excellent adaptation skills and body awareness.
They may not feel an urgent need for a prosthesis unless it offers clear functional or social benefit.
Selection should focus on added value rather than replacement, respecting the skills they already have.

Infection and revision amputations

Patients with previous failed surgeries or infections may carry fear and mistrust toward devices.
Extra time spent on explaining wound protection, socket design, and follow-up can rebuild confidence.
A cautious, staged approach often works better than rushing to a final device.

Rehabilitation readiness and learning capacity

Ability to follow structured training

Prosthetic success depends heavily on the patient’s ability to attend sessions, practice at home, and follow instructions consistently.
Assess whether the patient can remember steps, manage time, and ask for help when unsure.
When learning capacity is limited, simplify controls and increase supervision rather than excluding the patient outright.

Role of physiotherapy and occupational therapy

Therapy is not optional but central to prosthetic success, as it teaches safe movement, efficient patterns, and problem-solving skills.
Close coordination between the MD, therapist, and prosthetist ensures that medical goals align with functional training.
Patients who engage well with therapy almost always achieve better outcomes.

Fatigue and endurance during rehab

Some patients appear suitable on exam but fatigue quickly during training sessions.
Monitor signs of overexertion such as sweating, breathlessness, or loss of focus.
Adjust session length and intensity to build endurance gradually without discouragement.

Long-term predictors of sustained use

Daily wear patterns after three months

Patients who wear their prosthesis regularly within the first three months are far more likely to continue long term.
Early monitoring of wear time helps identify comfort or confidence issues before abandonment occurs.
Small adjustments during this phase can save the entire rehabilitation effort.

Integration into identity and routine

A prosthesis becomes successful when it feels like part of the person’s routine rather than a special tool used only for therapy.
Encourage patients to use the limb during normal daily tasks instead of reserving it for practice sessions.
Routine use builds automatic control and emotional acceptance.

Ongoing goals and upgrades

As skills improve, patients often discover new goals that were not clear at the start.
Planning for future upgrades or changes keeps motivation high and prevents plateau.
A candidate who sees a future path stays invested in care.

Common mistakes in candidate selection

Over-focusing on technology

Advanced features mean little if the patient cannot or will not use them consistently.
Selection should prioritize usability, comfort, and service access over novelty.
Simple solutions often outperform complex ones in real life.

Ignoring social and financial stress

Even a medically ideal candidate may struggle if costs, travel, or time away from work are overwhelming.
Discuss these factors openly before finalizing a plan.
When stress is reduced, adherence improves naturally.

Rushing the decision process

Pressure to fit quickly can lead to poor outcomes and loss of trust.
Taking a little extra time for preparation often saves months of correction later.
Good selection is deliberate, not hurried.

Final clinical perspective

Prosthetics as a partnership, not a product

A prosthesis works best when it is part of an ongoing relationship between patient, clinician, and care team.
Selection is the first step in that relationship and sets the tone for everything that follows.
Choosing wisely protects both outcomes and morale.

The MD’s role in long-term success

Your guidance shapes how the patient views the prosthesis, the effort required, and the value of persistence.
Clear advice, steady follow-up, and realistic encouragement make a measurable difference.
MDs remain central even after fitting is complete.

A closing thought for practice

A good candidate is not perfect, but prepared, supported, and guided with care.
When medical readiness, personal goals, and the right device come together, prosthetics change lives in lasting ways.
That is the standard worth aiming for in every case.

Share:

More Posts

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.