Oncology-Related Amputation: When Prosthetic Fitting Is Clinically Appropriate

Oncology-Related Amputation: When Prosthetic Fitting Is Clinically Appropriate

Cancer-related amputation is not just a surgical event. It is a long and complex journey that affects the body, the mind, and the sense of identity. For many patients, the question is not only whether a prosthetic can be used, but when it is medically safe, physically possible, and emotionally right to do so. Timing matters as much as technology in oncology-related prosthetic care.

At Robobionics, we have worked with patients who have lost limbs due to bone tumors, soft tissue cancers, infections following cancer treatment, and complex surgical decisions made to save life. Each case is different. Recovery is shaped by wound healing, cancer treatment cycles, energy levels, pain, and long-term health goals. A prosthetic fitted too early can cause harm. A prosthetic delayed too long can reduce confidence and function.

This article focuses on one critical question: when is prosthetic fitting clinically appropriate after oncology-related amputation. It explains how healing, cancer status, strength, and overall stability guide safe timing. It also highlights how realistic planning can protect outcomes and improve quality of life. The goal is not speed, but readiness.

If you are a patient, caregiver, or clinician navigating life after cancer-related limb loss, this guide is meant to offer clarity. Prosthetic fitting is not a race. When done at the right time, with the right preparation, it can support recovery, independence, and long-term well-being.

Understanding Oncology-Related Amputation

Why Cancer Sometimes Leads to Amputation

Oncology-related amputation is usually a life-saving decision.
It is considered when cancer cannot be fully removed while saving the limb.
This is common in aggressive bone tumors and some soft tissue cancers.

In some cases, infection or poor healing after cancer treatment forces amputation.
Radiation and chemotherapy can weaken tissues and blood supply.
This makes limb preservation unsafe or impossible.

The reason for amputation strongly affects prosthetic planning.
Cancer type, spread, and treatment history all matter.
These factors shape recovery speed and long-term readiness.

How Oncology Amputation Differs From Trauma Amputation

Cancer-related amputations are planned surgeries, not sudden events.
The body often enters surgery already tired from treatment.
Healing tends to be slower and more complex.

Unlike trauma cases, tissues may be fragile.
Scarring, radiation damage, and reduced immunity are common.
This affects socket tolerance and fitting timelines.

Because of this, prosthetic fitting must be more cautious.
Clinical readiness matters more than emotional urgency.
A slower approach often leads to better outcomes.

Emotional and Psychological Context of Cancer Amputation

Cancer already places a heavy emotional load on patients.
Amputation adds another layer of loss and fear.
Many patients feel overwhelmed rather than rushed.

Some patients want a prosthetic immediately to feel whole again.
Others need time to process survival and body change.
Both responses are valid and must be respected.

Psychological readiness is part of clinical readiness.
A patient who feels pressured may struggle with training.
Emotional stability supports safer and more consistent use.

Healing After Oncology-Related Amputation

Surgical Wound Healing as the First Gate

Prosthetic fitting cannot begin until healing is stable.
The surgical wound must be fully closed and dry.
Any drainage or open area delays fitting.

Cancer patients may heal slower due to treatment effects.
Chemotherapy and radiation reduce tissue repair ability.
This requires patience and close monitoring.

Rushing fitting before healing increases infection risk.
It can also damage delicate tissue.
Healing always comes before mobility goals.

Managing Swelling and Residual Limb Shape

Swelling is common after amputation.
In oncology patients, it may last longer.
Radiation can worsen fluid retention.

A stable limb shape is needed for prosthetic fitting.
Ongoing swelling leads to poor socket fit.
This causes pain and skin breakdown.

Compression therapy is often used early.
It helps shape the limb gradually.
This prepares the body for safe prosthetic use.

Scar Quality and Tissue Sensitivity

Cancer surgeries often leave large scars.
Radiation can make skin stiff or fragile.
These changes affect socket comfort.

Sensitive scars may react poorly to pressure.
Pain can limit prosthetic tolerance.
Desensitization may be needed before fitting.

Assessing scar flexibility is essential.
Good tissue movement improves comfort.
Poor scar quality often delays prosthetic readiness.

Cancer Treatment Status and Prosthetic Timing

Active Cancer Treatment and Prosthetic Delay

Prosthetic fitting is usually delayed during active treatment.
Chemotherapy causes fatigue, weakness, and nausea.
Radiation can cause skin breakdown.

During this phase, the body needs rest.
Adding prosthetic training increases physical stress.
This may slow overall recovery.

Temporary mobility aids are often safer.
Wheelchairs or walkers support function.
Prosthetic fitting waits until stability improves.

Post-Treatment Stability and Monitoring

After treatment ends, the body slowly regains strength.
Blood counts stabilize and energy improves.
This is often the window for prosthetic planning.

However, follow-up scans and reviews continue.
Cancer recurrence risk must be considered.
Prosthetic plans should remain flexible.

Clinical clearance from oncology teams is important.
This ensures medical safety.
Team coordination improves outcomes.

Impact of Metastasis and Prognosis

In cases of advanced cancer, goals may differ.
Prosthetic fitting may focus on comfort, not performance.
Short-term function may be the priority.

Life expectancy influences prosthetic complexity.
Simpler devices reduce training burden.
They support quality of life without excess strain.

Honest discussions are essential.
Patients deserve realistic options.
Prosthetics should support meaningful living, not exhaustion.

Physical Readiness for Prosthetic Fitting

Strength and Energy Levels

Cancer treatment reduces muscle strength.
Fatigue is one of the most common complaints.
This affects prosthetic training capacity.

Patients must have enough strength to stand and balance.
Core and hip muscles are especially important.
Without them, prosthetic use becomes unsafe.

Readiness is assessed through simple tasks.
Standing endurance reveals a lot.
Energy consistency matters more than peak strength.

Balance and Coordination After Cancer

Cancer and its treatments affect balance.
Nerve damage, weakness, and dizziness are common.
These increase fall risk.

A prosthetic changes balance demands further.
The body must relearn weight shifting.
This requires good coordination.

Balance testing helps guide timing.
Poor balance suggests delay or simpler devices.
Safety always comes first.

Pain Control and Comfort

Pain is common after cancer surgery.
Phantom pain and residual limb pain may persist.
Uncontrolled pain blocks prosthetic success.

A patient in pain cannot train well.
Movement becomes guarded and unsafe.
This increases injury risk.

Pain should be reasonably controlled before fitting.
Not eliminated, but manageable.
Comfort supports learning and confidence.

Residual Limb Condition and Prosthetic Suitability

Skin Health and Infection Risk

Cancer patients may have reduced immunity.

Cancer patients may have reduced immunity.
This increases infection risk.
Skin integrity becomes critical.

Prosthetic sockets apply constant pressure.
Weak skin breaks down easily.
This leads to wounds and delays.

Skin must be healthy and resilient.
Minor irritation should heal quickly.
This is a key readiness marker.

Bone Quality and Structural Stability

Bone quality may be affected by cancer.
Tumors, radiation, and medication weaken bones.
This impacts load-bearing ability.

Poor bone strength limits prosthetic use.
Stress fractures are a risk.
This is especially relevant in lower limb cases.

Imaging and medical review guide decisions.
Load must match bone capacity.
Safety overrides ambition.

Sensation and Nerve Health

Nerve damage is common in oncology cases.
This reduces sensation in the residual limb.
Patients may not feel pressure or injury.

Reduced sensation increases skin risk.
Damage may go unnoticed.
This requires extra caution.

Socket design and fit become crucial.
Frequent skin checks are essential.
Patient education is non-negotiable.

Psychological Readiness and Expectation Setting

Mental Readiness for Prosthetic Training

Prosthetic use requires focus and effort.
Patients must be mentally ready to learn.
Cancer recovery can cloud concentration.

Depression and anxiety are common.
These affect motivation and follow-through.
Ignoring them leads to poor outcomes.

Mental readiness should be assessed openly.
Support may be needed first.
A stable mind supports a safe body.

Setting Realistic Functional Expectations

Cancer survivors often hope for normal life.
This is natural and understandable.
However, expectations must match reality.

Prosthetics restore function, not perfection.
Energy levels may remain lower.
Pacing becomes important.

Clear expectation setting prevents disappointment.
It builds long-term satisfaction.
Honesty is a form of care.

Family Influence and Emotional Pressure

Families often push for quick prosthetic fitting.
They want visible recovery signs.
This can pressure patients.

Such pressure may backfire.
Early failure reduces confidence.
The patient may withdraw.

Including families in education helps.
Understanding readiness criteria reduces stress.
Support becomes more aligned.

Temporary Mobility Before Prosthetic Fitting

Importance of Interim Mobility Solutions

Waiting for prosthetic readiness does not mean inactivity.
Temporary mobility is essential.
It prevents deconditioning and isolation.

Wheelchairs, crutches, or walkers are commonly used.
They support independence during healing.
They also reduce fall risk.

These tools are not failures.
They are part of recovery.
They protect long-term outcomes.

Maintaining Strength During Waiting Period

Muscle loss happens quickly after amputation.
Cancer accelerates this process.
Early conditioning is important.

Physiotherapy focuses on safe exercises.
Core strength and transfers are key.
This prepares the body for prosthetics later.

Gentle activity supports circulation and mood.
It also improves healing.
Preparation shortens future training time.

Emotional Support During the Waiting Phase

Waiting can be emotionally hard.
Patients may feel stuck or left behind.
Clear communication reduces distress.

Explaining the reason for delay helps.
Patients need to know it is protective, not neglect.
Trust grows through transparency.

Emotional support during this phase matters.
It shapes long-term engagement.
Patience becomes easier with understanding.

When Prosthetic Fitting Becomes Clinically Appropriate

Key Clinical Readiness Indicators

Prosthetic fitting becomes appropriate when several signs align.
The wound is healed and stable.
Swelling is controlled and limb shape is consistent.

Pain is manageable and skin is healthy.
Strength and balance meet minimum safety levels.
Cancer treatment is stable or completed.

No single factor decides readiness.
It is a combined judgment.
Team consensus improves safety.

Trial Fitting and Gradual Introduction

Initial fitting is often a trial.
It tests tolerance, not performance.
Short wear times are used.

Gradual exposure protects the limb.
The body adapts step by step.
This reduces injury and fear.

Feedback during this phase is critical.
Adjustments are expected.
Flexibility leads to success.

Ongoing Monitoring After Initial Fitting

Readiness does not end at fitting.
The first few weeks are crucial.
Issues often appear during real-world use.

Skin, pain, and fatigue must be monitored.
Cancer survivors may fluctuate day to day.
Plans must adapt.

Regular follow-up prevents setbacks.
Early correction saves time and health.
Prosthetic care is an ongoing process.

Multidisciplinary Decision-Making in Oncology Prosthetic Care

Role of the Oncology Team in Prosthetic Timing

Prosthetic fitting after cancer-related amputation should never be decided in isolation, because the oncology team has critical insight into disease status, treatment effects, and future medical plans that directly influence safety and readiness. Oncologists understand whether the cancer is stable, whether additional treatment is planned, and how the patient’s body is expected to respond over time, all of which affect prosthetic tolerance.

Close communication with the oncology team helps prevent situations where a prosthetic is fitted just before a new chemotherapy cycle or radiation phase, which could suddenly reduce skin tolerance, energy levels, or immunity. When prosthetic planning aligns with oncology timelines, complications reduce significantly and patient confidence improves. This coordination ensures that mobility goals support, rather than interfere with, cancer recovery.

Prosthetist and Rehabilitation Team Collaboration

Prosthetists and rehabilitation specialists play a central role in translating medical readiness into functional reality, because they assess how the body moves, reacts to load, and adapts to new patterns after amputation. In oncology cases, these professionals must be especially attentive to subtle signs of fatigue, pain, or tissue stress that may not appear during brief clinic visits.

Collaboration allows prosthetic design, alignment, and training plans to evolve together rather than being fixed decisions. Rehabilitation feedback helps prosthetists refine socket design and suspension methods, while prosthetic adjustments allow therapists to progress training safely. This continuous loop of communication creates a safer and more responsive care pathway for cancer survivors.

Importance of Unified Messaging to the Patient

One of the most overlooked aspects of multidisciplinary care is consistent communication with the patient, because mixed messages about readiness or expectations can create confusion and emotional distress. When all team members share a common understanding of why prosthetic fitting is delayed or initiated, patients feel reassured rather than discouraged.

Unified messaging helps patients trust the process even when progress feels slow. It reinforces the idea that timing decisions are protective rather than restrictive. This trust directly influences engagement with rehabilitation and long-term prosthetic use.

Selecting the Right Prosthetic Approach After Cancer

Choosing Simplicity Over Complexity When Needed

In oncology-related amputations, simpler prosthetic designs are often more appropriate, especially during early fitting phases, because the body may still be adapting to post-treatment changes. Simpler systems reduce cognitive and physical load, making it easier for patients to focus on safe movement rather than device management.

This does not mean limiting future potential, but rather building a stable foundation first. Many cancer survivors benefit from starting with basic components that emphasize stability and comfort, with the option to upgrade later if strength, confidence, and health improve. This staged approach protects early outcomes and reduces the risk of abandonment.

Adjusting Prosthetic Goals Based on Cancer Recovery

Cancer recovery is rarely linear, and prosthetic goals must reflect this reality to remain achievable and meaningful. Some patients regain strength steadily, while others experience plateaus or setbacks due to late treatment effects or unrelated health issues. Prosthetic planning must remain flexible enough to adapt without framing these changes as failures.

For some individuals, the primary goal may be safe indoor mobility, while for others it may be limited outdoor walking or return to specific daily roles. Aligning prosthetic goals with current recovery status ensures that effort invested in training leads to tangible improvements in daily life rather than constant frustration.

Considering Long-Term Health and Energy Conservation

Energy conservation is a major concern in oncology survivors, because fatigue can persist long after treatment ends. Prosthetic designs that demand excessive effort may technically work but leave patients exhausted, reducing overall quality of life. Selecting components that support efficient movement and minimize unnecessary strain is therefore essential.

Long-term success depends not on how much a patient can do on their best day, but on what they can do consistently without worsening fatigue or pain. Prosthetic choices should support sustainable mobility rather than peak performance, especially in individuals with ongoing cancer-related health considerations.

Risks of Fitting a Prosthetic Too Early

Wound Breakdown and Infection

One of the most serious risks of early prosthetic fitting in oncology patients is wound breakdown, because cancer treatments often compromise skin strength and immune response. Even small areas of pressure or friction can reopen healing wounds, creating entry points for infection that may be difficult to control.

Infections in cancer survivors can escalate quickly and may interrupt ongoing treatment or recovery plans. Delaying prosthetic fitting until tissue resilience is clearly established reduces this risk significantly. Protecting healing tissues must always take priority over early mobility gains.

Negative Learning and Loss of Confidence

Early fitting when the body is not ready often leads to repeated discomfort, instability, or failure during training sessions, which can teach the patient to associate the prosthetic with fear or pain. These negative learning experiences are difficult to reverse and may lead to long-term avoidance of the device.

Confidence is especially fragile after cancer-related amputation, because patients are already coping with physical and emotional exhaustion. Introducing a prosthetic at the wrong time can reinforce feelings of limitation rather than empowerment. Proper timing helps ensure that early experiences are positive and confidence-building.

Increased Risk of Falls and Injury

Falls are a major concern in oncology patients, particularly when balance, strength, or sensation is compromised. Early prosthetic use without adequate readiness increases fall risk, which can result in fractures, head injury, or setbacks that delay overall recovery.

A single fall can dramatically change a patient’s willingness to engage in rehabilitation. Preventing this outcome requires patience and careful readiness assessment. Waiting until balance and strength reach safe thresholds protects both physical health and emotional resilience.

Benefits of Waiting for the Right Clinical Window

Better Socket Tolerance and Comfort

When prosthetic fitting is timed appropriately, patients experience better socket comfort because swelling has stabilized, scars have matured, and skin tolerance has improved. This allows for more accurate fitting and fewer painful pressure points, which directly influences daily wear time.

Comfort is not a luxury but a necessity for consistent use. A comfortable prosthetic encourages movement, participation, and confidence. Waiting for the right window allows comfort to become a foundation rather than an ongoing struggle.

Faster Functional Progress Once Fitting Begins

Although waiting may feel like a delay, patients who begin prosthetic fitting at the right time often progress faster overall because their bodies are better prepared to learn and adapt. Training sessions become more productive, and setbacks are fewer.

This efficiency reduces total rehabilitation time and emotional strain. Patients feel that their effort leads to visible improvement, which reinforces motivation. Proper timing therefore saves time in the long run rather than wasting it.

Improved Long-Term Prosthetic Acceptance

Long-term prosthetic acceptance is closely linked to early experiences. When fitting begins during a period of physical and emotional stability, patients are more likely to integrate the prosthetic into daily life and continue using it over time.

For oncology survivors, acceptance also means viewing the prosthetic as part of recovery rather than a reminder of illness. This positive association supports identity rebuilding and emotional healing. Timing plays a central role in shaping this relationship.

Preparing Patients Actively While Waiting

Pre-Prosthetic Rehabilitation and Conditioning

Waiting for prosthetic readiness does not mean inactivity

Waiting for prosthetic readiness does not mean inactivity, because pre-prosthetic rehabilitation plays a crucial role in preparing the body for future fitting. Strengthening core muscles, maintaining joint range, and practicing balance exercises within safe limits all improve eventual outcomes.

This preparation phase also helps patients regain a sense of agency, which is especially important after the loss of control that often accompanies cancer treatment. Active participation in recovery builds confidence and reduces anxiety about future prosthetic use.

Education About the Prosthetic Process

Education during the waiting period helps patients understand what to expect, reducing fear and unrealistic expectations. Learning about socket fit, training stages, and possible challenges prepares patients mentally for the journey ahead.

When patients know why waiting is necessary and how it benefits them, frustration decreases. Education transforms waiting from passive delay into active preparation, which improves engagement once fitting begins.

Emotional Readiness and Counseling Support

Emotional readiness is as important as physical readiness in oncology-related prosthetic care. Counseling or peer support during the waiting phase can help patients process grief, fear, and uncertainty in a healthy way.

Patients who feel emotionally supported are more resilient during rehabilitation. Addressing emotional needs early prevents them from becoming barriers later. This holistic approach strengthens overall outcomes.

Ethical and Patient-Centered Timing Decisions

Respecting the Patient’s Pace of Recovery

In oncology-related amputation, ethical prosthetic care begins with respecting the patient’s individual pace of recovery rather than following rigid timelines. Cancer affects each person differently, and recovery is influenced by treatment type, overall health, emotional resilience, and social support. Applying a fixed schedule for prosthetic fitting ignores these realities and increases the risk of harm.

Patient-centered timing means listening carefully to how the patient feels physically and emotionally. Some may express eagerness to begin prosthetic use, while others may feel hesitant or fearful. Both responses provide valuable information. Respecting the patient’s pace does not mean delaying indefinitely, but it does mean aligning decisions with readiness rather than external pressure.

Managing External Pressure and Expectations

External pressure often comes from well-meaning family members who want visible signs of recovery or from societal expectations around rehabilitation speed. In oncology cases, this pressure can be intense because survival itself is already a major milestone. Prosthetic fitting may be seen as proof that life is returning to normal.

Clinicians have an ethical responsibility to manage these expectations with clear, compassionate communication. Explaining the medical reasons for waiting helps families understand that timing decisions are made to protect long-term health and function. When expectations are managed early, patients feel less rushed and more supported throughout the process.

Ensuring Informed and Shared Decision-Making

Ethical timing decisions require shared understanding among patients, families, and care teams. Patients must be fully informed about the benefits and risks of both early and delayed fitting. This includes honest discussion about fatigue, training demands, and possible setbacks.

Shared decision-making empowers patients and reduces regret. When individuals feel that they participated actively in timing decisions, they are more likely to commit to rehabilitation and adapt positively to challenges. Ethical care prioritizes understanding over compliance.

Special Considerations by Amputation Level

Lower Limb Oncology Amputations

Lower limb amputations following cancer treatment place significant demands on the body, particularly during prosthetic use. Walking with a prosthetic requires strength, balance, and cardiovascular endurance, all of which may be reduced after chemotherapy or radiation. Timing decisions must therefore be especially cautious.

For these patients, readiness often depends on stable wound healing, controlled swelling, and sufficient strength to support body weight safely. Even when these criteria are met, gradual introduction is essential to avoid overload. Lower limb prosthetic fitting is most successful when the body has regained enough reserve to handle the increased energy demand.

Upper Limb Oncology Amputations

Upper limb prosthetic timing follows different considerations because energy demands are lower, but fine motor control and comfort are critical. Cancer-related nerve damage, scarring, and skin sensitivity can affect prosthetic tolerance and function.

Patients may be eager to regain hand function for daily tasks, but early fitting can be frustrating if pain or weakness limits control. Timing should allow for adequate healing and desensitization so that early experiences with the prosthetic are productive rather than discouraging. Patience supports better functional learning.

Complex and High-Level Amputations

High-level amputations, such as hip disarticulation or shoulder-level loss, present unique challenges in oncology cases. These procedures are often associated with extensive surgery and prolonged recovery. Prosthetic fitting in such cases requires careful evaluation of overall health, motivation, and long-term goals.

For some patients, prosthetic use may not be the most appropriate option, especially if energy demands exceed sustainable capacity. Honest discussions about alternatives, such as mobility aids or adaptive strategies, are essential. Appropriate timing also includes recognizing when prosthetics may not add meaningful benefit.

Long-Term Monitoring After Prosthetic Initiation

Early Post-Fitting Surveillance

The period immediately following prosthetic fitting is critical in oncology patients, because the body may still be adapting to post-treatment changes. Close monitoring during this phase helps identify skin issues, pain patterns, or fatigue before they become serious problems.

Frequent check-ins allow for timely adjustments to socket fit, alignment, and training intensity. This proactive approach reduces the risk of setbacks and reinforces patient confidence. Early surveillance is an investment in long-term success.

Adjusting Prosthetic Use With Health Changes

Cancer survivors may experience changes in health months or even years after treatment, including late radiation effects, recurrence, or unrelated illnesses. Prosthetic use and goals must adapt to these changes without framing them as failures.

Reducing wear time, simplifying components, or modifying training goals may be necessary during periods of reduced health. Flexibility ensures that prosthetics remain supportive rather than burdensome. Ongoing reassessment is a hallmark of patient-centered oncology prosthetic care.

Supporting Sustainable Daily Use

Sustainable use means that the prosthetic fits comfortably into daily life without causing excessive fatigue or stress. For oncology survivors, sustainability often matters more than maximum function. Devices that support consistent, safe use contribute more to quality of life than those used only occasionally.

Long-term support from care teams reinforces sustainability. Regular follow-up, education, and encouragement help patients maintain healthy habits and address concerns early. Sustained engagement leads to better outcomes and greater satisfaction.

Role of Prosthetic Manufacturers in Oncology Care

Designing for Healing and Sensitivity

Manufacturers have a responsibility to design prosthetic solutions that account for the unique challenges faced by oncology patients, including sensitive skin, scarring, and fluctuating limb volume. Lightweight materials and adaptable socket designs can improve comfort and reduce stress on healing tissues.

Designs should allow for easy adjustments as the limb changes over time. Flexibility supports ongoing recovery and reduces the need for complete refitting. Patient comfort and safety must guide design decisions.

Providing Clear Guidance to Clinicians and Patients

Manufacturers can support clinical decision-making by providing clear information about appropriate use, limitations, and maintenance of prosthetic components in oncology contexts. Educational resources help clinicians match devices to patient readiness and avoid overuse or misuse.

Patient-friendly guides are equally important. Simple explanations about care, wear schedules, and warning signs empower patients to participate actively in their recovery. Education strengthens outcomes and reduces anxiety.

Commitment to Long-Term Partnership

Oncology-related prosthetic care is often a long journey with changing needs. Manufacturers who view their role as a long-term partnership rather than a one-time transaction can make a meaningful difference. Ongoing support, service access, and responsiveness build trust with both patients and care teams.

This commitment aligns with ethical, patient-centered care. By supporting individuals throughout recovery and beyond, manufacturers contribute to more humane and effective prosthetic outcomes.

Final Perspective: Timing as a Form of Care

Determining when prosthetic fitting is clinically appropriate after oncology-related amputation is not simply a technical decision. It is a form of care that reflects respect for healing, recovery, and the lived experience of cancer survivors. Timing shapes safety, confidence, and long-term acceptance.

At Robobionics, our experience has shown that waiting for the right clinical window leads to better outcomes across physical, emotional, and functional dimensions. Patients who begin prosthetic use when their bodies and minds are ready progress more smoothly and integrate their devices more fully into daily life.

Oncology-related amputation is a journey of survival, adaptation, and resilience. When prosthetic fitting is guided by clinical readiness rather than urgency, it becomes a supportive step in that journey rather than an added burden. Timing, when handled with care and insight, can be one of the most powerful tools in prosthetic rehabilitation.

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Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

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 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.