Pain Management Pathways That Enable Early Prosthetic Use (For MDs)

Pain is one of the strongest factors that decides whether a patient accepts or avoids a prosthetic. Even when healing is good and motivation is high, unmanaged pain can quietly stop progress. Patients may not always say they are in pain, but their behavior shows it. They reduce wear time, skip training, and slowly lose confidence.

At Robobionics, through years of working with amputees and medical teams across India, we have seen a clear truth. Early prosthetic success depends less on eliminating pain and more on managing it correctly. Pain that is understood, explained, and guided allows movement. Pain that is ignored or over-suppressed delays adaptation and increases fear.

This article is written for medical doctors who guide patients through the early post-amputation phase. It focuses on practical pain management pathways that support early prosthetic use without increasing risk. These approaches are grounded in real patient journeys, not ideal timelines.

Why Pain Management Determines Prosthetic Success

Pain Shapes Behavior More Than Motivation

Patients may say they are ready, but pain often decides their actions. When pain feels unpredictable or frightening, patients limit movement without explaining why.

Doctors who manage pain well protect confidence and participation.

Early Pain Experiences Create Lasting Memory

The first few pain experiences during recovery stay in memory. These early moments shape how patients view prosthetics later.

Positive early pain guidance builds trust. Poor early control creates avoidance.

Pain Is a Signal, Not an Enemy

Pain is often treated as something to eliminate. In reality, pain provides information about healing and tolerance.

Understanding pain allows safe progress instead of fear-based stopping.

Understanding Different Types of Post-Amputation Pain

Surgical and Tissue Healing Pain

This pain comes from incision, swelling, and tissue repair. It reduces gradually with proper care.

Doctors should explain its expected course clearly to patients.

Nerve-Related and Phantom Pain

Nerve pain behaves differently. It may feel sharp, burning, or unpredictable.

Clear explanation reduces anxiety and prevents overreaction.

Muscular and Overuse Pain

Early movement often causes muscle soreness. This is common and manageable.

Patients need reassurance that this pain is part of adaptation.

Pain Management as a Pathway, Not a Prescription

Moving Beyond Medication-Only Thinking

Medication helps but cannot be the only strategy. Over-reliance dulls sensation and slows learning.

Balanced pathways combine medication, education, and movement.

Timing Matters as Much as Choice

When pain relief is given affects recovery. Heavy suppression during activity reduces body awareness.

Doctors should time interventions to support movement, not replace it.

Individual Response Over Standard Doses

Patients respond differently to pain strategies. Fixed approaches fail many patients.

Flexible pathways work better.

Setting Patient Expectations Around Pain

Explaining Normal Versus Warning Pain

Patients fear pain because they do not know what it means. Clear categories reduce fear.

Doctors should describe what pain is expected and what is not.

Teaching the Language of Pain

Helping patients describe pain improves assessment.

Clear language prevents misunderstanding.

Preparing Patients for Fluctuations

Pain is not linear. Good days and bad days are normal.

Preparing patients prevents panic.

Early Post-Surgical Pain Pathways

Protecting Movement While Managing Pain

Early pain control should allow gentle movement. Complete immobilization increases stiffness and sensitivity.

Doctors should balance comfort with activity.

Positioning and Support

Poor positioning increases pain unnecessarily. Simple support strategies reduce discomfort.

Clear instructions prevent avoidable pain.

Preventing Pain Through Education

Explaining why movements matter reduces fear-driven pain.

Knowledge itself reduces discomfort.

Phantom Sensation and Pain Management

Normalizing Phantom Experiences

Many patients fear phantom sensations. Normalizing them reduces distress.

Doctors should discuss this early, not after it appears.

Preventing Phantom Pain Escalation

Early movement, touch, and mirror strategies reduce intensity.

Ignoring phantom sensations often worsens them.

Monitoring Emotional Triggers

Stress and fear increase phantom pain.

Doctors should address emotional contributors openly.

Medication Strategies That Support Early Prosthetic Use

Using Medication to Enable Activity

Medication should make movement possible, not unnecessary.

Doctors should assess function alongside pain relief.

Avoiding Over-Sedation

Sedation reduces balance, awareness, and learning.

Clear dosing goals protect adaptation.

Planning Step-Down Early

Patients should know medication will reduce over time.

Clear plans prevent dependence anxiety.

Non-Medication Pain Strategies

Desensitization and Touch

Gentle touch reduces hypersensitivity over time.

Avoidance increases pain sensitivity.

Heat, Cold, and Timing

Simple physical methods help when used correctly.

Doctors should guide timing carefully.

Breathing and Relaxation

Tension increases pain. Simple breathing techniques help.

These tools empower patients.

Pain During Early Rehabilitation

Differentiating Exercise Pain From Injury

Exercise discomfort is expected. Injury pain is not.

Doctors must teach this difference clearly.

Supporting Consistency

Stopping movement due to mild pain slows progress.

Guided consistency improves tolerance.

Monitoring Recovery After Activity

Pain that resolves quickly is acceptable. Lingering pain signals adjustment.

This observation guides pacing.

The Doctor’s Role in Pain Communication

Creating Safe Space for Honesty

Patients often hide pain to avoid delays.

Doctors should invite honest discussion.

Avoiding Dismissive Reassurance

Saying it is normal without explanation feels dismissive.

Specific guidance builds trust.

Reinforcing Team Messages

When doctors reinforce therapist advice, patients follow it.

Consistency matters.

Early Pain Red Flags That Delay Prosthetic Use

Pain That Worsens With Time

Increasing pain often signals a problem.

Early intervention prevents setbacks.

Pain With Skin Breakdown

Pain with redness or wounds requires immediate pause.

Doctors should act quickly.

Pain Linked to Emotional Distress

Severe anxiety amplifies pain.

Addressing emotional health improves physical comfort.

Pain Management During the Transition to Prosthetic Fitting

Why This Transition Is a Sensitive Phase

The shift from healing to prosthetic fitting brings new types of pain. Pressure, unfamiliar movement, and emotional stress appear together.

If pain is not guided carefully here, patients associate prosthetics with discomfort early on.

Preparing the Patient Before the First Fit

Patients should know that the first fitting may feel strange and mildly uncomfortable. Surprise increases fear and pain perception.

Doctors should frame the first fit as exploration, not a test.

Aligning Pain Expectations With Reality

Patients often expect pain to disappear before prosthetic use. This expectation delays progress.

Clear guidance helps patients accept manageable discomfort without fear.

Pain Patterns Seen During Early Prosthetic Fitting

Pressure-Related Discomfort

Pressure pain is common during early fitting as tissues adapt. It should feel dull and reduce with rest.

Sharp or increasing pressure pain needs immediate review.

Muscle Fatigue and Deep Ache

Muscles work harder with a prosthetic. Fatigue-related ache is expected early.

Doctors should reassure patients that endurance improves with time.

Balance and Postural Pain

New posture can cause back or hip discomfort. This pain often reflects adjustment, not injury.

Early posture guidance prevents escalation.

MD-Led Decisions During Early Prosthetic Pain

Knowing When to Pause Versus Proceed

Not all pain requires stopping prosthetic use. Some pain improves with guided continuation.

Doctors must judge which pain signals risk and which signal adaptation.

Avoiding Blanket Restrictions

Stopping all prosthetic use after mild pain delays learning and increases fear.

Targeted adjustments are safer than full stoppage.

Using Short-Term Modifications

Temporary reductions in wear time often resolve pain without long-term delay.

MD guidance helps set safe limits.

Preventing Pain-Driven Prosthetic Abandonment

Understanding the Psychology of Pain Avoidance

Pain triggers fear-based avoidance quickly. One bad experience can change behavior.

Doctors must address fear, not just physical pain.

Early Intervention Matters

Pain addressed early rarely becomes chronic. Ignored pain often does.

MDs should encourage early reporting.

Reinforcing That Struggle Is Normal

Patients often think pain means failure.

Normalizing struggle keeps patients engaged.

Coordinating With Prosthetists on Pain Issues

Sharing Pain Patterns Clearly

Vague reports slow resolution. Clear descriptions help prosthetists adjust fit faster.

Doctors should help patients describe pain accurately.

Avoiding Blame Language

Pain is often blamed on the device or the body.

Neutral language keeps the team aligned.

Rapid Feedback Loops

Quick adjustments prevent pain from becoming a memory.

MD coordination improves speed.

Pain Management During Early Prosthetic Training

Training-Induced Pain

Training introduces repetition. Repetition increases soreness initially.

Doctors should prepare patients for this phase.

Balancing Rest and Exposure

Too much rest increases sensitivity. Too much exposure increases pain.

Guided balance improves tolerance.

Monitoring End-of-Day Pain

Pain that spikes at the end of the day offers important clues.

Doctors should ask about timing, not just intensity.

Emotional Factors That Amplify Pain

Fear and Uncertainty

Fear increases pain perception. Uncertainty makes pain feel threatening.

Clear plans reduce both.

Past Pain Experiences

Patients who suffered earlier pain expect it again.

Doctors should address this expectation openly.

Family and Social Influence

Family reactions to pain shape patient behavior.

Doctors should guide families to respond calmly.

Managing Pain Without Losing Momentum

Using Pain as a Guide

Pain can guide pacing and adjustment.

Doctors should teach patients to read pain signals.

Avoiding All-or-Nothing Thinking

Pain does not mean stop forever.

Doctors should reinforce flexibility.

Protecting Confidence

Confidence reduces pain sensitivity.

MD reassurance plays a key role.

Special Pain Considerations in Upper and Lower Limb Prosthetics

Upper Limb Prosthetic Pain

Upper limb pain often comes from shoulder strain and socket pressure.

Early shoulder care prevents chronic pain.

Lower Limb Prosthetic Pain

Lower limb pain often involves balance and load issues.

Gradual weight progression reduces risk.

Adjusting Strategies by Limb Type

Pain pathways differ by limb level.

Doctors should tailor guidance accordingly.

Long-Term Pain Pathways That Support Sustained Prosthetic Use

Why Pain Changes Over Time

Pain during early recovery is different from pain months later. As tissues adapt and habits form, pain sources shift.

Doctors should anticipate these changes and guide patients through each phase.

Preventing Acute Pain From Becoming Chronic

Unaddressed early pain often turns into chronic pain. This pain is harder to treat and strongly linked to prosthetic abandonment.

Early guidance prevents this progression.

Normalizing Periodic Pain Flare-Ups

Even successful prosthetic users experience pain flare-ups. These do not mean failure.

Doctors should prepare patients for this reality to reduce panic.

Medication Tapering Without Creating Fear

Why Long-Term Medication Is Not the Goal

Pain medication supports recovery, but long-term reliance reduces awareness and confidence.

Patients should know from the start that tapering is planned.

Timing the Taper Carefully

Tapering too early increases distress. Tapering too late increases dependence.

Doctors should taper based on function, not just time.

Communicating the Purpose of Tapering

Patients often fear increased pain during tapering. Explaining the reason reduces anxiety.

Understanding builds cooperation.

Managing Residual Limb Pain Over Time

Volume Changes and Socket Fit

Residual limb volume changes cause pressure pain months later.

Doctors should monitor these changes during follow-ups.

Skin Sensitivity Recurrence

Sensitivity may return during illness or stress.

Early reassurance and adjustment prevent regression.

Teaching Self-Monitoring Skills

Patients should learn to detect early pain patterns.

Self-awareness prevents escalation.

Phantom Pain in the Long Term

Why Phantom Pain Can Reappear

Stress, fatigue, or illness can trigger phantom pain even after long quiet periods.

Doctors should explain this possibility early.

Preventing Panic During Recurrence

Patients often fear that phantom pain means something is wrong.

Calm explanation prevents fear-driven avoidance.

Supporting Non-Medical Coping Strategies

Movement, focus, and relaxation often reduce phantom pain better than medication alone.

Doctors should encourage these tools.

Psychological Pain and Burnout

Emotional Fatigue From Daily Prosthetic Use

Using a prosthetic daily requires effort. Emotional fatigue is common.

Doctors should acknowledge this openly.

Preventing Identity Conflict

Some patients struggle with identity over time.

Supportive conversations help integrate the prosthetic into life.

Knowing When to Recommend Counseling

Persistent emotional distress increases pain perception.

Early referral protects outcomes.

Pain Pathways for Special Populations

Older Adults

Older patients fatigue faster and recover slower from pain.

Doctors should adjust expectations and pacing.

High-Activity Users

Active users may push through pain and cause injury.

Doctors should teach smarter pacing.

Patients With Multiple Health Conditions

Comorbidities amplify pain.

Holistic care improves comfort.

Using Pain Feedback to Improve Prosthetic Fit

Pain as a Diagnostic Tool

Pain location and timing often reveal fit issues.

Doctors should treat pain as useful information.

Encouraging Detailed Reporting

Detailed pain reports speed resolution.

Patients need guidance to report clearly.

Closing the Feedback Loop

Sharing pain insights with prosthetists improves future fittings.

Team learning improves outcomes.

Preventing Late Prosthetic Abandonment Due to Pain

Recognizing Early Warning Signs

Reduced wear time and vague discomfort often precede abandonment.

Doctors should act early.

Reframing Rest Periods

Temporary breaks are sometimes necessary.

Doctors should frame breaks as strategic, not failure.

Reinforcing Long-Term Perspective

Short setbacks do not erase progress.

MD reassurance sustains engagement.

The Doctor’s Role Across the Entire Pain Journey

Being a Consistent Anchor

Patients meet many professionals. Doctors provide continuity.

This consistency builds trust.

Guiding Without Overcontrolling

Patients need guidance, not micromanagement.

Balanced involvement empowers independence.

Staying Available

Knowing support is available reduces pain anxiety.

Availability itself reduces distress.

Conclusion: Pain Management as the Gateway to Early Prosthetic Success

Pain is often treated as an obstacle to be removed before progress can begin. In prosthetic care, this belief causes more harm than good. Pain does not need to disappear for prosthetic use to start. It needs to be understood, guided, and respected. When pain is managed correctly, it becomes a teacher rather than a barrier.

For medical doctors, pain management is not a supporting task. It is a central pathway that determines whether early prosthetic use feels safe or threatening to a patient. The way pain is explained, anticipated, and responded to shapes patient behavior more strongly than motivation or technology. Patients rarely abandon prosthetics because they lack willpower. They abandon them because pain feels unpredictable, frightening, or ignored.

Early pain experiences leave deep memory. A single episode of unmanaged pain during recovery or early fitting can undo weeks of progress. Patients may not complain openly, but they quietly adjust their behavior. They reduce wear time, avoid training, or disengage emotionally. These changes often go unnoticed until abandonment becomes visible. Thoughtful pain management prevents this silent withdrawal.

Pain management pathways that enable early prosthetic use focus on balance. They do not aim to numb all sensation. Instead, they aim to reduce fear, maintain awareness, and support movement. Medication plays a role, but it is only one tool. Education, pacing, reassurance, and non-medical strategies often have equal or greater impact. Patients who understand what pain means feel safer moving through it.

Clear communication is as important as clinical intervention. When doctors explain the difference between adaptation pain and warning pain, patients gain confidence. When fluctuations are normalized, panic reduces. When tapering plans are discussed early, dependence fears disappear. These conversations do not take long, but they change outcomes profoundly.

The transition to prosthetic fitting is one of the most sensitive phases in the pain journey. New pressure, new posture, and emotional stress converge here. Doctors who prepare patients for this phase reduce shock and fear. Framing early fitting as learning rather than performance allows patients to tolerate discomfort without self-judgment. This mindset keeps them engaged.

Pain does not end after the early months. Long-term prosthetic use brings its own challenges. Volume changes, skin sensitivity, fatigue, and emotional burnout can reintroduce pain even after initial success. Doctors who remain involved beyond early milestones help patients navigate these phases without losing confidence. Periodic pain is not a sign of failure. It is part of living with a prosthetic.

Phantom pain deserves special attention. It often frightens patients because it feels mysterious and uncontrollable. When doctors normalize phantom experiences early and explain possible triggers, patients respond with curiosity rather than fear. Non-medical coping strategies become effective when patients trust that phantom pain is not dangerous.

Perhaps the most overlooked aspect of pain management is emotional load. Fear, uncertainty, and identity conflict amplify pain perception. Patients who feel supported and understood experience less pain, even when physical sensations remain similar. Doctors who acknowledge emotional strain without medicalizing it create safer recovery spaces.

At Robobionics, our experience across India has shown that early prosthetic success is not driven by aggressive timelines or pain elimination. It is driven by clarity, patience, and partnership between doctors, patients, and prosthetic teams. When pain management pathways are aligned with real human experience, patients adapt faster and stay engaged longer.

Pain is not the opposite of progress. Poorly managed pain is. When medical doctors lead pain management with understanding and intention, they unlock early prosthetic use and protect long-term outcomes. In doing so, they give patients something more valuable than comfort. They give them confidence to move forward.

Share:

More Posts

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.