Socket Comfort Score (SCS): Clinician Use, Thresholds, and Refit Triggers

Socket Comfort Score (SCS): Clinician Use, Thresholds, and Refit Triggers

The fit of a prosthetic socket can shape a person’s whole day. When the socket feels right, life feels easier. Walking, moving, working, and even small daily tasks become smoother. But when the socket hurts or feels loose, everything becomes harder. This is why the Socket Comfort Score, or SCS, matters so much. It gives clinicians a clear and simple way to understand how a person feels in their socket. And it helps them know when to adjust, when to refit, and when to check deeper issues.

The SCS may look like a small number on a chart, but behind that number is a real person trying to live their life with comfort and confidence. For clinicians, this score is a guide. For users, it becomes a voice—an easy way to say what their body feels. In this article, we explore how the SCS works, how clinicians can use it in daily practice, what thresholds truly mean, and how to catch early signs that a refit may be needed.

Understanding the Socket Comfort Score

What the SCS Really Measures

The Socket Comfort Score is a simple rating from 0 to 10.
A score of 0 means the socket feels unbearable.
A score of 10 means it feels perfectly comfortable.

This simple range helps clinicians understand the user’s daily experience.
It also gives users an easy way to explain what they feel without needing medical terms.

The SCS focuses mainly on comfort.
But comfort connects to many deeper things like fit, pressure, skin condition, limb volume, and movement.
So even though the score is simple, the meaning behind it is rich and useful.

Why a Simple Scale Matters

People using prosthetic limbs deal with many changes each day.
Their limb volume may shift in the morning or evening.
Sweat, temperature, movement, and activity levels can all change comfort fast.

A long form or complex survey would slow down the process.
The SCS works because it is quick.
A user can share their score in seconds, and the clinician can respond right away.

This quick exchange builds trust.
It helps the user feel heard.
And it allows the clinician to catch small issues before they become big problems.

How the Human Body Responds to Socket Fit

The body reacts quickly to pressure.
If the socket presses too hard in one area, the skin becomes tender.
If the socket is too loose, the limb moves inside, causing rubbing.

These small problems can grow over time.
Tender spots turn into blisters.
Blisters turn into open skin.
And open skin can bring pain or risk of infection.

That is why the SCS matters.
It becomes a daily check-in between the person and their prosthetic device.
It keeps both user and clinician aware of changes in comfort and safety.

Why Clinicians Trust the SCS

Clinicians often rely on tests, scans, and measurements.
But many of those tools cannot fully capture how the user truly feels.
Comfort is personal.
Only the person wearing the socket can explain it.

The SCS gives clinicians a dependable, user-centered measurement.
It brings a balance between clinical judgment and personal experience.
It lets the clinician connect the user’s story with technical understanding.

This clarity helps shape better care, better outcomes, and better long-term socket health.

How Clinicians Use the SCS in Daily Practice

When to Ask for the Score

Clinicians can collect the score at every visit.

Clinicians can collect the score at every visit.
Some ask during follow-up calls.
Others ask users to track it at home and send updates.

The best time to ask is when the user has been active.
After walking, working, or moving for a while, they can share a more accurate score.
This helps clinicians understand real-life performance, not just clinic-room comfort.

Asking for the score regularly also shows patterns.
If the score drops over a week or month, the clinician knows something is changing.

Using the Score to Start a Conversation

The SCS is not just a number.
It is a conversation starter.
A low score opens the door for questions like where it hurts, when it hurts, or what movement triggers the issue.

These small details guide the clinician toward the root problem.
Maybe the limb volume has changed.
Maybe the socket is worn.
Maybe the liner is old.
Or maybe the user needs training in certain movements.

Each detail helps create a clear plan for improvement.

Understanding Daily and Seasonal Variations

Comfort changes through the day.
Some users feel better in the morning.
Others feel relief only after moving for a while.
Many feel more discomfort when it is hot or humid.

Clinicians who understand these patterns can plan better timing for adjustments.
They can also teach users how to manage volume changes with socks, gel liners, or minor habits.

Tracking how the score shifts through seasons also helps.
Hot summers, cold winters, and rainy months all affect the skin.
The SCS makes these seasonal changes visible and easy to discuss.

Turning Numbers Into Decisions

When a clinician sees a low SCS, they act.
But the action depends on the pattern.
A sudden drop might mean a new issue.
A slow decline might mean the socket is wearing out.

Sometimes the problem is small, like a pinch point.
Sometimes it signals deeper issues like alignment or suspension.

The SCS helps clinicians decide which path to take.
It makes decisions quicker and more accurate.
And users feel safer knowing their comfort is the center of the discussion.

What SCS Thresholds Mean for Clinicians

Scores Between 8 and 10

A score in this range means the user feels good.
There may be small pressure points, but nothing that affects daily life.
Clinicians usually do not need to adjust the socket right away.

This range is ideal when the user is active, stable, and happy with their prosthesis.
But the clinician still tracks changes, because even small shifts can grow over time.

Scores Between 5 and 7

This range shows mild discomfort.
The user may feel rubbing, warmth, or uneven pressure.
It is not painful, but it is distracting or annoying.

Clinicians often inspect the socket more closely at this range.
They check skin marks, alignment, and limb volume.
Small corrections can bring the score back up.

This is also a good time to ask lifestyle questions.
Has the user increased activity?
Has the weather changed?
Are they using socks correctly?

Understanding the cause helps guide the next steps.

Scores Between 3 and 4

Now the discomfort is significant.
The user may limit walking or avoid wearing the prosthesis for long.
They may complain of pressure or soreness.

This range often signals a real issue that needs a quick fix.
The clinician may adjust the socket, change padding, trim edges, or realign components.

If the issue is deeper, the clinician may begin planning a future refit.
The priority is to prevent skin breakdown and restore mobility.

Scores Between 0 and 2

This is a warning zone.
The user feels strong pain or cannot wear the socket for long.
Skin damage is likely or already present.

At this point, clinicians usually stop the user from wearing the socket until the issue is fixed.
A detailed inspection follows.
The prosthesis may need a major adjustment or even a complete remake.

Safety becomes the top priority at this stage.
A low SCS is never ignored.

Why Thresholds Are Important

Thresholds help clinicians make quick decisions without guessing.
They protect the user from worsening pain.
And they help plan follow-ups, adjustments, and preventive care.

When the clinician knows the score and its meaning, the user receives timely help.
This creates a sense of trust, safety, and comfort.

Refit Triggers and When to Take Action

Sudden Drops in Comfort Score

If a user jumps from an 8 to a 4 within a week, something changed fast.
Maybe the limb is swollen.
Maybe they walked more.
Maybe a liner tore or a sock got old.

Sudden drops are red flags.
Clinicians act quickly to understand what happened.
These fast changes often need immediate adjustments.

Daily Changes That Feel Unusual

If a user says their comfort shifts too quickly during the day, it may signal volume fluctuation.
Morning comfort becoming evening pain is worth checking.
The SCS helps track these shifts.

Clinicians then teach users how to manage volume with sock plies or hydration.
If variations grow too large, a refit may be needed.

Skin Marks That Do Not Fade

Some marks are normal.
But marks that stay for hours or cause redness indicate pressure problems.
If the SCS is dropping along with these marks, refit is likely needed.

Clinicians check which part of the socket is causing the issue and adjust accordingly.

New Areas of Pain

If pain appears in a new place, the socket may no longer match the limb shape.
This often happens months after fitting.
Limb shape changes naturally over time.

A drop in SCS combined with new pain almost always signals a need for adjustment.

Reduced Wear Time

If a user used to wear the prosthesis all day but now wears it for only a few hours, the score will reflect it.
This drop in wear time is one of the clearest signs a refit may be necessary.

The SCS tells the clinician how much the comfort loss affects daily life.

A Score That Stays Low

If the score stays below 5 for weeks, even after small adjustments, the socket may no longer be suitable.
In such cases, the clinician begins planning a new socket.

The SCS proves useful here because it shows whether earlier corrections worked or not.

Training Users to Give Accurate SCS Ratings

Helping Users Understand the Scale

Many users are new to rating comfort

Many users are new to rating comfort on a number scale.
They may feel unsure about choosing the right number.
Clinicians can guide them with simple examples.

For instance, they can say that a score of 10 means they forget the socket is there.
A score of 5 means they notice discomfort but can manage.
A score of 0 means they cannot wear the socket at all.

Giving these simple descriptions helps users choose numbers confidently.
Over time, they become better at rating with accuracy.

Clinicians can also remind users that there is no right or wrong score.
The number simply reflects how they feel in that moment.
This honesty helps capture real comfort levels.

Asking the Right Questions

To help users give better ratings, clinicians can ask short, clear questions.
Questions like when did the discomfort start or what activity increased the pain help users think more clearly.

Some users may say they are fine even when they are not.
They may not want to trouble the clinician.
These gentle questions help draw out the truth.

Clinicians can also ask whether the discomfort feels sharp, dull, or burning.
This helps the user break down their feelings.
These details make the SCS more meaningful.

Tracking Over Time

A single score tells only part of the story.
Tracking scores over weeks gives the full picture.

Users can write scores in a notebook, a phone note, or even a simple printed chart.
This habit builds awareness.
Users start recognizing patterns in their comfort.

Clinicians can then see if comfort is stable, improving, or declining.
This long-term tracking makes decisions easier and more accurate.

Teaching Users Not to Fear Sharing Low Scores

Some users worry that low scores mean they are “complaining”.
Clinicians can reassure them that low scores are helpful.
They show where support is needed.

When users learn that low scores lead to better adjustments, they speak honestly.
This honesty leads to safer and more comfortable outcomes.

How the SCS Connects to Socket Fit and Limb Health

Understanding Limb Volume Changes

The human limb changes size during the day.
It may swell in the morning and shrink in the evening.
It may also shift with weather, activity, and hydration.

These changes affect socket comfort.
A snug fit in the morning can become loose later.
A loose fit can lead to rubbing and pressure.

The SCS helps track when these changes cause discomfort.
Clinicians then guide users on how to add or remove socks to control the fit.

Skin Health and the Comfort Score

Healthy skin is key to long-term success with prosthetic use.
When the skin is stressed, the comfort score drops.
Redness, blisters, dry patches, or warmth all reduce the SCS.

Clinicians check the skin wherever the score drops.
This helps find problem spots early.

A user may say the socket hurts at the bottom.
But the issue may be on the side.
Inspecting the skin reveals the exact point of trouble.

Socket Shape and Limb Shape

Every limb has its own shape.
Over time, that shape changes.
Muscles gain or lose strength.
Soft tissue adapts to activity.

When the limb changes shape, the socket may no longer match well.
A mismatch can make the comfort score fall gradually.

This slow decline is often the first clue that a new socket may be needed.
By tracking the SCS, clinicians can plan ahead rather than reacting to an emergency.

Alignment and Suspension

If the prosthesis is not aligned properly, pressure shifts.
This can make walking uneven or tiring.
The comfort score may drop even if the socket itself is fine.

Suspension issues also matter.
If the prosthesis feels loose or unstable, the user may tense their muscles.
This strain lowers comfort.

Clinicians check alignment and suspension whenever the score drops without clear skin issues.

Activity Level and Lifestyle

A user who walks more will feel different than a user who sits most of the day.
Activity shapes comfort.

If a user begins a new job or hobby, their SCS may change.
A desk job may bring sweating inside the socket.
A field job may increase movement and pressure.

By combining lifestyle changes with SCS trends, clinicians make accurate adjustments.

Making Adjustments Based on SCS Patterns

Small Adjustments for Medium Drops

If the SCS moves from 8 to 6, small fixes often help.
Clinicians may adjust padding or add soft layers.
They may guide users on adding proper sock thickness.

These small steps often bring comfort back quickly.
Users feel supported and reassured.

Deeper Adjustments for Large Drops

A drop from 7 to 3 is more serious.
This usually means a bigger problem like shape mismatch or pressure imbalance.

Clinicians may reshape parts of the socket.
They may grind tight areas or smooth rough edges.
Sometimes, they adjust alignment to balance pressure.

These adjustments take more time but bring lasting relief.

Knowing When a New Socket Is Needed

If many adjustments do not fix the issue, a new socket may be the right solution.
A stable limb needs a stable socket.

If the SCS stays low for many weeks, the clinician begins planning a remake.
This prevents long-term pain and skin damage.

A new socket helps users regain confidence and daily comfort.

Rechecking After Fixes

After any adjustment, clinicians ask for the SCS again.
This confirms whether the solution worked.

If the score rises, the adjustment helped.
If it stays the same, more work is needed.

This cycle of adjust, recheck, and confirm builds a system that works well for both user and clinician.

Using the SCS to Improve Long-Term Prosthetic Success

Building Trust Through Honest Communication

The SCS encourages honest discussions.

The SCS encourages honest discussions.
Users feel safe sharing discomfort.
Clinicians respond with empathy and action.

This trust makes long-term care smoother.
Users stay more engaged in their prosthetic journey.

Supporting Users Through Life Changes

Life changes affect comfort.
New jobs, weight changes, stress, or illness all shape the limb.

By using the SCS regularly, clinicians can support users through these shifts.
The user does not have to explain everything in detail.
A number tells the story.

Predicting Problems Before They Get Serious

The comfort score reveals early warning signs.
Small declines show early issues.
Sudden changes reveal urgent problems.

Clinicians who watch patterns closely can act early.
This prevents pain, injury, or long breaks in wearing the prosthesis.

Encouraging Daily Habit Building

When users track their SCS, they become more in tune with their limb.
They learn what causes comfort and what causes pain.
This awareness helps them make better daily choices.

Small habits like drinking water, using socks correctly, and cleaning the socket become natural.
These habits improve comfort and raise the score over time.

The Clinician’s Role in Guiding SCS Use

Giving Clear Education

Clinicians guide the user on how to rate comfort.
They explain the scale, its purpose, and its importance.
Clear education builds confidence in using the SCS.

Using the Score as a Team Tool

The SCS is not only the clinician’s tool.
It is a shared tool between the user and clinician.
Both work together to improve comfort.

This teamwork leads to better care and stronger outcomes.

Staying Consistent in Tracking

Clinicians who track the score consistently build strong data.
Patterns become obvious.
Trends guide decisions.

Consistency helps clinicians catch small issues early.
It also helps users feel heard and supported.

Encouraging Users to Speak Up

Some users stay silent even when they feel discomfort.
Clinicians can reassure them that sharing low scores is important.
It helps prevent pain and keeps the prosthesis comfortable.

This encouragement leads to honest and open communication.

Using the SCS in Telehealth and Remote Care

Checking Comfort From a Distance

Not every user can visit the clinic often.
Distance, work, or travel make it difficult.
The SCS helps clinicians check comfort from far away.

Users can send their score through calls or messages.
Clinicians then guide them with simple steps until the next in-person visit.

Giving Remote Advice

If a user sends a low score, clinicians can advise them on sock use, limb care, or activity adjustments.
These small tips help maintain comfort until the next appointment.

Spotting Urgent Cases

If a remote user reports very low scores, the clinician knows the issue is serious.
This helps plan urgent visits or rapid support.

Supporting Users in Rural Areas

Users in rural regions may have fewer clinics nearby.
The SCS gives them a way to stay connected.
They can still receive guidance and feel supported.

Helping Users Understand Their Own Comfort Journey

How Users Learn to Feel Small Changes in Fit

When someone first starts using a prosthetic socket

When someone first starts using a prosthetic socket, every sensation feels new.
They may not know what is normal pressure and what is harmful pressure.
They may not notice small changes from morning to evening.

But over time, they start recognizing patterns.
They learn how their limb feels after walking, after resting, or after standing still.
They notice how certain movements push the limb in certain directions.
They become more aware of where the socket holds them well and where it presses too much.

This awareness grows slowly, like learning a new language of touch and pressure.
The SCS helps guide this learning process.
Each number encourages users to think about what their body is telling them.
It helps them turn vague feelings into clear messages for the clinician.

With practice, users become experts in their own comfort.
They can describe changes more confidently.
They can notice discomfort earlier.
They can react faster and prevent small issues from turning into large problems.

The Emotional Side of Rating Comfort

Comfort is not just physical.
It also affects how someone feels emotionally through the day.
A well-fitted socket makes a person feel steady, safe, and ready to move.
A painful socket can make them feel tired, anxious, or discouraged.

When users give a low SCS score, they are not just reporting pain.
They are sharing how their day is going.
They may feel frustrated about their mobility.
They may feel worried that something is wrong.

Clinicians who listen with empathy help users feel understood.
This emotional support matters just as much as the technical work on the socket.

The SCS becomes a bridge between the user’s inner experience and the clinician’s medical understanding.
It helps users open up.
It helps clinicians respond with care.
And it brings humanity into every conversation.

Why Describing Sensations Takes Practice

Not everyone can easily explain what they feel.
Some users may say “it hurts,” but they may not know how to describe the type of pain.
Others may use one word for many sensations — pressure, rubbing, burning, pulling, or tingling.

Clinicians can gently guide them with simple questions:
Does it feel sharp like a needle?
Does it burn like heat?
Does it rub like a shoe that is too tight?
Does it feel heavy like weight on one side?

These comparisons help users express their feelings clearly.
They learn how to turn sensations into words.
And these words, paired with the SCS number, help clinicians find solutions faster.

Over time, users become more confident.
They begin using clearer terms.
They become active partners in their own care.

Diving Deeper Into the Meaning of SCS Thresholds

When a High Score Tells a Bigger Story

When a user rates their comfort between 8 and 10

When a user rates their comfort between 8 and 10, it means more than “no pain.”
It means the socket supports their life fully.
They move freely without thinking about discomfort.
Their day flows smoothly.
They do not avoid tasks or change their movement to escape pressure.

A high score often means the socket is well-aligned, the limb is stable, and the suspension is secure.
It means the skin stays healthy and dry.
It also means the user trusts their prosthesis.

Trust is very important.
When someone trusts their prosthesis, they take bold steps.
They walk confidently on uneven roads.
They try new activities.
They feel less held back by fear or doubt.

This trust grows when the SCS stays consistently high.
It shows that the prosthesis is not just a device — it is a reliable part of the user’s day.

When Mid-Range Scores Reveal Hidden Challenges

Scores between 5 and 7 may seem acceptable, but they often carry deeper messages.
They tell the clinician that comfort is changing, but not yet alarming.
They show that the user is managing, but making small compromises.

Maybe the user feels pressure after long walks.
Maybe they notice rubbing when it is hot outside.
Maybe swelling makes the socket tight at certain times of day.

These scores reveal early signs of trouble.
They warn the clinician that the socket needs attention soon.
They help avoid major discomfort by catching issues early.

In this range, users often hesitate to speak up.
They may think the issue is too small to mention.
But these small issues can grow quickly.
The SCS helps clinicians spot them without waiting for pain to get worse.

When Low Scores Show Clear Breakdown in Comfort

Scores between 3 and 4 paint a clear picture.
The user is struggling.
They feel discomfort that limits their movement or confidence.
They may walk less, rest more, or avoid wearing the prosthesis for long hours.

The user might notice redness that does not fade.
They might feel pinching during every step.
They may feel the limb shifting inside the socket.

These scores alert the clinician that immediate care is needed.
The socket may need reshaping, padding changes, or alignment correction.
If unaddressed, this range can quickly lead to skin breakdown.

When Very Low Scores Signal Urgent Problems

A score between 0 and 2 is not just a discomfort rating — it is a warning sign.
It means the user is in real pain.
Wearing the prosthesis feels difficult or impossible.

Users may remove the socket multiple times a day.
They may avoid daily tasks.
They may feel frustrated or discouraged.

These scores often come with visible issues: swelling, blisters, open skin, or sharp stress points.
In such cases, the clinician must act quickly.
The user may need to stop wearing the prosthesis temporarily.
The socket may require major adjustments or total replacement.

These low scores protect users from serious complications.
They ensure clinicians prioritize safety above all else.

The Role of the Clinician in Interpreting Comfort Data

Seeing the Score as Part of a Bigger Picture

The SCS is powerful, but it does not stand alone.
Clinicians combine it with their observations, tests, and experience.

A user may report a score of 6, but the clinician might see deep pressure marks.
Or a user may report a 9 even though the liner is worn out.

The clinician’s eye helps balance the user’s words with physical signs.
Together, the score and the clinical exam paint a full picture of the user’s limb health.

Watching for Patterns Across Time

Professional clinicians rely on patterns, not single moments.
A user may rate an 8 one day and a 5 the next, but the reason matters.

Did they change jobs recently?
Did weather become hotter or more humid?
Did they walk more than usual this week?
Did their limb shrink because they lost weight?

Clinicians read these patterns like chapters in a story.
They help users understand changes that may otherwise feel confusing.
This guidance creates a smooth path through long-term use.

Using the Score to Plan Long-Term Care

The SCS helps clinicians decide how often the user needs follow-up visits.
A stable high score means fewer clinic visits.
A falling score means more frequent check-ins.

By using the score as a guide, clinicians protect the user from surprises.
They plan refits at the right time, not too early and not too late.
They also prevent unplanned breaks in prosthetic use.

Listening With Empathy and Patience

Some users struggle to explain their comfort.
Others feel shy or nervous about reporting low scores.
A clinician’s tone, patience, and warmth help users feel safe.

When users feel safe, they speak honestly.
When they speak honestly, clinicians make better decisions.
This emotional aspect is one of the strongest benefits of the SCS system.

The Impact of Comfort on Daily Life and User Confidence

How Comfort Shapes Movement

When the socket fits well, movement feels natural.
Walking feels smoother.
Steps feel lighter.
Users move without hesitation.

But when the socket hurts, every step feels tense.
A small shift in pressure can change the entire walking pattern.
Users may lean to one side or shorten their stride.

These changes look small, but over time they affect the hips, back, and knees.
Comfort protects the whole body, not just the limb.

How Comfort Affects Social and Work Life

A comfortable socket helps users participate in life fully.
They feel confident attending work, going to school, or meeting friends.
They engage without worrying about discomfort or pain.

A painful socket can make someone avoid long outings.
They may fear the pain returning.
They may feel distracted or frustrated in social situations.

Comfort gives users freedom.
Pain takes that freedom away.

How the SCS Helps Users Take Control

For many users, the prosthesis can feel like something controlled by the clinician.
But the SCS flips that idea.
It gives users a voice in their care.
It gives them power to influence decisions.

Each number they share becomes a message that shapes their treatment.
This involvement builds confidence.
It makes users feel like partners, not patients.

Conclusion

Bringing Comfort, Confidence, and Care Together

The Socket Comfort Score may look like a simple number, but behind every rating is a full story about a person’s daily comfort, confidence, and well-being.
It helps users express what they feel.
It helps clinicians understand what needs attention.
And it brings both together in a shared journey toward better mobility.

Over time, the SCS becomes more than a tool.
It becomes a language that both user and clinician understand.
A language that turns sensations into clear messages and emotions into practical actions.
A language that protects the limb, safeguards the skin, and prevents small issues from growing into major pain.

True comfort in a prosthetic socket is never accidental.
It comes from honest communication, careful observation, steady follow-up, and a willingness to adjust as the limb and lifestyle change.
It comes from knowing when to act quickly and when to plan ahead.
And it comes from treating the user not just as a patient, but as a partner.

When used consistently, the SCS guides every step of this process.
It helps clinicians make precise decisions.
It helps users feel heard and supported.
And it creates a smoother, safer, and more confident prosthetic experience.

In the end, the goal is simple:
A socket that feels good.
A limb that stays healthy.
And a person who can move freely, live fully, and trust their prosthesis every single day.

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1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.