Brachial Plexus Injury: When Prosthetics Make Clinical Sense

Brachial Plexus Injury: When Prosthetics Make Clinical Sense

Brachial plexus injury is a condition that quietly changes lives. It affects how the arm moves, feels, and functions, often without warning. For many people, the journey includes pain, long treatments, slow recovery, and difficult choices. One of those choices is whether a prosthetic limb makes sense at all. This article is written to answer that exact question with honesty, clarity, and care. We will explore when prosthetics truly help, when they do not, and how to make the right clinical decision without confusion or false hope.

Understanding Brachial Plexus Injury

What the brachial plexus really is

The brachial plexus is a network of nerves that starts near the neck and travels down into the shoulder, arm, and hand. These nerves act like electrical wires that carry signals from the brain to the arm muscles and back again.

Every simple action, such as lifting a cup, buttoning a shirt, or feeling warmth, depends on this nerve network working well. When these nerves are damaged, the arm may stop responding the way it should.

This damage can be partial or complete, temporary or permanent. The outcome depends on how severe the injury is and which nerves are affected.

How brachial plexus injuries usually happen

Most brachial plexus injuries happen due to sudden force. Road accidents, especially bike crashes, are a very common cause in India. A strong pull between the head and shoulder can stretch or tear the nerves.

Other causes include falls from height, sports injuries, and heavy objects pulling the arm suddenly. In newborns, this injury can happen during difficult deliveries, but the focus here is on adult injuries.

In many cases, the injury is not visible from the outside. The arm may look normal, but its function is deeply affected.

Common signs people notice early on

The first signs are often weakness or loss of movement in the shoulder, elbow, or hand. Some people feel burning pain that does not go away easily.

Others notice numbness or a dead feeling in parts of the arm. Over time, the muscles may shrink because they are no longer getting nerve signals.

These changes can be frightening, especially when they do not improve after weeks or months.

The medical journey after injury

Initial diagnosis and testing

Doctors usually start with physical exams to check which muscles are working and which are not. They test movement, strength, and feeling across the arm.

Scans such as MRI or nerve tests like EMG are often done. These tests help show whether nerves are stretched, torn, or completely avulsed from the spine.

This stage can feel overwhelming because the reports are complex and recovery timelines are unclear.

Treatment options doctors usually suggest

In the early months, doctors often recommend waiting and watching. Some nerve injuries recover on their own with time and therapy.

Physiotherapy plays a big role during this phase. The goal is to keep joints flexible and muscles healthy while waiting for nerve recovery.

If there is no improvement, surgery may be suggested. This could include nerve grafts or nerve transfers, depending on the case.

When recovery does not go as planned

Not every surgery leads to meaningful function. Even after multiple procedures, some people regain only limited movement.

In many cases, shoulder movement may return, but hand function remains weak or absent. This is especially true in severe injuries.

This is often the point where patients and families start asking difficult questions about long-term function and quality of life.

Living with long-term arm paralysis

Daily challenges people rarely talk about

An arm that does not work affects almost every daily task. Dressing, eating, writing, and personal care become slow and tiring.

Many people depend heavily on their unaffected arm. Over time, this can cause pain and strain on the other side of the body.

The emotional weight is just as heavy. Losing independence can quietly reduce confidence and social participation.

Work, income, and social impact

For people who work with their hands, brachial plexus injury can change their career completely. Some are forced to stop working or shift to lower-paying roles.

Simple activities like shaking hands or carrying objects in public can feel uncomfortable or embarrassing.

Over time, many people withdraw socially, not because they want to, but because everyday interactions feel harder.

The question that eventually comes up

After months or years of limited recovery, many patients ask one important question. Is there any way to regain useful function in daily life?

This is where the idea of prosthetics enters the conversation. Not as a replacement for medical care, but as a functional support.

Understanding when prosthetics make sense is critical, especially in brachial plexus injuries.

Prosthetics and brachial plexus injury

Why prosthetics are not always discussed early

In most hospitals, prosthetics are discussed mainly for amputations. Since the arm is still present in brachial plexus injury, this option is often overlooked.

Many doctors focus on nerve recovery for as long as possible. While this approach is medically valid, it can delay functional solutions.

Patients are rarely told that prosthetics can sometimes help even when the limb is still intact but not functional.

The key difference between paralysis and amputation

In amputation, the limb is missing, so prosthetics replace structure and function. In brachial plexus injury, the limb is present but may not move.

This creates a unique challenge. The prosthetic must work with or around the existing arm.

Clinical sense comes from understanding whether the current limb helps or limits function.

When the natural arm becomes a limitation

In severe cases, the arm may hang without control, causing balance issues and shoulder pain. It may get in the way during walking or daily tasks.

Some patients choose surgical procedures to stabilize or even remove parts of the limb to allow better prosthetic use.

These are serious decisions that require deep clinical reasoning and patient consent.

Clinical factors that guide prosthetic decisions

Level and severity of nerve damage

High-level injuries that affect shoulder, elbow, and hand together often have poor functional outcomes.

If after two to three years there is no useful hand function, the chances of further improvement are very low.

This is one of the strongest indicators for considering prosthetic intervention.

Muscle signal availability

Modern bionic prosthetics rely on muscle signals to function. In some brachial plexus injuries, usable signals may still be present.

If muscles in the forearm or upper arm can generate signals, myoelectric prosthetics may be possible.

If signals are absent, mechanical or body-powered options may be considered instead.

Pain, posture, and joint health

Chronic pain, shoulder subluxation, and stiff joints can limit prosthetic fitting.

Sometimes, surgeries are done not to restore movement, but to improve posture and reduce pain so a prosthetic can be used comfortably.

Clinical sense means looking at the whole body, not just the arm.

Types of prosthetic approaches used

Supportive and cosmetic prosthetics

In some cases, the goal is not movement but balance and appearance. A supportive prosthesis can reduce shoulder strain and improve posture.

Cosmetic prosthetics also help restore confidence in social settings, even if function is limited.

These options are often overlooked but can greatly improve quality of life.

Mechanical and body-powered options

Body-powered prosthetics use shoulder or body movements to control the device. They are durable and do not need batteries.

For some brachial plexus patients, these offer predictable and reliable function, especially for holding or stabilizing objects.

They require training but can be very effective in the right cases.

Myoelectric and bionic prosthetics

Bionic hands use muscle signals to open and close fingers. When signals are available, these devices offer more natural control.

They allow tasks like holding a bottle, carrying a bag, or using tools with better precision.

Clinical sense is critical here, as not every patient with brachial plexus injury is a good candidate.

The role of rehabilitation and training

Why fitting alone is not enough

A prosthetic is only a tool. Learning to use it takes time, patience, and guided training.

Rehabilitation helps the brain adapt to the device and use it smoothly in daily life.

Without this phase, even the best prosthetic may end up unused.

Mental adjustment and expectation setting

Patients must understand what the prosthetic can and cannot do. Unrealistic expectations often lead to disappointment.

Clear counselling before fitting improves long-term acceptance and satisfaction.

This is as important as the technology itself.

Family and caregiver involvement

Support from family makes a huge difference. Daily encouragement and help during training builds confidence.

When families understand the purpose of the prosthetic, outcomes are much better.

Prosthetics should fit into life, not feel like an added burden.

When prosthetics truly make clinical sense

Cases where function has plateaued

One of the clearest moments to consider a prosthetic is when recovery has stopped improving. This usually happens after two to three years from the injury.

By this time, nerve healing has reached its limit. Muscles that did not regain function are unlikely to recover further.

Continuing to wait beyond this point often delays meaningful functional improvement in daily life.

When hand function is absent or not usable

The hand plays the biggest role in independence. If the hand cannot open, close, or hold objects in a controlled way, daily life becomes very difficult.

Even if shoulder or elbow movement exists, lack of hand function limits usefulness of the limb.

In such cases, a prosthetic hand may offer more practical function than the biological hand.

When pain and instability affect quality of life

Some brachial plexus injuries cause severe shoulder pain due to joint instability. The arm may pull down due to its weight.

A well-designed prosthetic or orthotic solution can reduce this strain and improve comfort.

Clinical sense means choosing the option that reduces pain while improving daily function.

Situations where prosthetics may not be ideal

Early stages of recovery

In the first year after injury, the body is still healing. Nerve recovery may still occur.

Introducing prosthetics too early can interfere with therapy and recovery goals.

At this stage, focus is usually on physiotherapy and surgical planning.

Lack of realistic goals or motivation

Prosthetic use requires effort and training. If a patient is not mentally ready, outcomes may be poor.

This does not mean prosthetics are not useful, but timing matters.

Good counselling helps identify the right moment to introduce this option.

Severe uncontrolled pain

If pain is not managed, prosthetic use becomes uncomfortable.

Pain management should come first before fitting any device.

Comfort is a foundation for success.

Surgical decisions that enable prosthetic use

Limb stabilization procedures

In some cases, surgeries are done to stabilize the shoulder or elbow rather than restore movement.

This creates a better base for prosthetic fitting.

These procedures aim to reduce pain and improve posture.

Functional amputations in rare cases

In very severe cases, parts of the limb may be surgically removed to allow better prosthetic control.

This is never a quick decision and involves deep discussion between patient and doctors.

The goal is function, not removal for its own sake.

Importance of a multi-disciplinary team

Decisions should involve surgeons, prosthetists, therapists, and the patient.

Each brings a different perspective that improves outcomes.

Good teamwork leads to better clinical sense.

Psychological readiness and identity

Accepting a different path to function

Many people struggle with the idea of using a

Many people struggle with the idea of using a prosthetic when their arm is still present.

This is a natural emotional response and should be respected.

Acceptance often comes when function improves and daily tasks become easier.

Redefining independence

Independence does not always mean using the natural limb.

It means being able to live, work, and care for oneself with confidence.

Prosthetics are tools that support this goal.

Building confidence step by step

Small wins matter. Holding a cup, opening a door, or carrying a bag builds trust in the device.

Over time, confidence grows naturally.

This journey is personal and should not be rushed.

The Indian context of brachial plexus injury

High incidence and delayed care

India sees a large number of brachial plexus injuries due to road accidents.

Many patients reach specialized care late due to lack of awareness.

This delay often affects recovery outcomes.

Access to affordable prosthetic solutions

Imported prosthetics are expensive and out of reach for many families.

Indian-made solutions have changed this landscape.

Affordable options make long-term functional care possible.

Importance of local rehabilitation support

Prosthetic success depends on nearby therapy and service support.

Local centers improve follow-up and long-term use.

This is critical in a country as large as India.

The role of modern bionic hands

How bionic hands help in selected cases

When muscle signals are present, bionic hands offer controlled grip and release.

They help with daily tasks like holding objects and carrying items.

This restores practical independence in many cases.

Limits of technology that must be understood

Bionic hands are not replacements for natural hands.

They require charging, care, and training.

Clear understanding prevents disappointment.

Matching the right user to the right device

Not every patient needs advanced technology.

Clinical sense lies in choosing what fits the person’s life and needs.

Sometimes simpler solutions work better.

Long-term outcomes and quality of life

Measuring success beyond movement

Success is not just about motion. It includes comfort, confidence, and participation in life.

Being able to return to work or social roles matters deeply.

Prosthetics often support these goals.

Adaptation over time

Users often improve with practice. Tasks that seem hard at first become routine.

The brain adapts slowly but effectively.

Consistency is more important than speed.

Living fully with the right support

With the right guidance, many people build full and active lives.

Prosthetics are one part of this journey.

Support systems complete the picture.

How clinicians decide the right timing

Why waiting too long can cause harm

Waiting for recovery is important, but waiting without direction can quietly reduce future options. Muscles that stay unused for years become stiff and weak.

Joints may lose their natural range of motion. Pain patterns can become chronic and harder to treat.

At a certain point, the body needs a new plan focused on function, not just healing.

The balance between hope and realism

Hope plays a big role in recovery, but it must be guided by medical facts. Doctors often see patients who keep hoping for movement that is unlikely to return.

Clinical sense means respecting hope while preparing for practical outcomes.

Prosthetics should not be seen as giving up, but as choosing progress.

Red flags that suggest it is time to rethink strategy

When there is no improvement in hand movement after long periods, this is a clear sign.

Repeated surgeries without functional gain are another signal.

Difficulty managing daily tasks independently often pushes the decision forward.

The role of the prosthetist in brachial plexus cases

Why prosthetists are not just device providers

A skilled prosthetist looks beyond measurements and materials. They study posture, movement patterns, and daily habits.

In brachial plexus cases, this understanding is especially important.

Each design decision affects comfort and long-term use.

Customisation based on real life needs

No two brachial plexus injuries are the same. A device must match the user’s lifestyle, work demands, and strength.

A farmer, an office worker, and a student all need different solutions.

Clinical sense lies in personalisation, not standard models.

Trial fittings and gradual adaptation

Often, prosthetic fitting is done in stages. Initial trials help understand comfort and control.

Feedback from the user shapes the final design.

This process improves acceptance and long-term success.

Training the brain to use a prosthetic

The learning curve everyone experiences

Using a prosthetic feels strange at first. The brain needs time to connect intention with movement.

This phase can feel tiring and frustrating.

Proper training makes this process smoother and more rewarding.

Importance of structured rehabilitation

Rehabilitation is not just exercise. It includes learning how to use the device in daily tasks.

Therapists guide users through simple actions that slowly build skill.

This structured approach builds confidence safely.

Avoiding abandonment of the device

Many prosthetics are abandoned due to poor training or unrealistic expectations.

Regular follow-ups and encouragement prevent this outcome.

Support is as important as technology.

Pain management alongside prosthetic use

Understanding different types of pain

Brachial plexus injury pain can be nerve-related, muscular, or joint-based.

Each type requires a different approach.

Ignoring pain reduces prosthetic tolerance.

How prosthetics can sometimes reduce pain

By supporting the arm and improving posture, prosthetics can reduce shoulder strain.

Better balance reduces overuse pain in the other arm.

This indirect benefit is often underestimated.

When pain needs separate treatment

Some pain requires medication, therapy, or interventions.

Prosthetics should be introduced when pain is reasonably controlled.

Comfort improves learning and use.

Ethical decision-making in severe cases

Respecting patient autonomy

The final decision must always belong to the patient.

Clinicians provide information, not pressure.

Informed choice leads to better satisfaction.

Avoiding technology-driven decisions

Just because a device exists does not mean it is right for everyone.

Clinical sense means choosing what helps, not what looks advanced.

Simplicity often wins.

Long-term responsibility of care providers

Prosthetic decisions affect years of life.

Ongoing support is part of ethical care.

Follow-up matters as much as fitting.

Children and young adults with brachial plexus injury

Special considerations in younger patients

Young patients may adapt faster to prosthetics.

However, growth and changing needs must be planned for.

Devices may need frequent adjustments.

Balancing education and rehabilitation

School, play, and social life are important.

Prosthetic use should support these areas, not limit them.

Integration into daily life is key.

Supporting identity and self-esteem

Young users may feel different from peers.

Positive reinforcement and peer support help greatly.

Prosthetics should empower, not label.

Cost, access, and long-term planning

Financial planning for prosthetic care

Prosthetics involve not just initial cost but maintenance

Prosthetics involve not just initial cost but maintenance and upgrades.

Clear cost discussions prevent future stress.

Affordable local solutions improve sustainability.

Importance of service and repairs

Regular servicing keeps devices usable.

Local service centers reduce downtime.

This is critical for daily users.

Planning for the future

Needs may change with age and work.

Flexible solutions adapt better over time.

Planning ahead improves long-term outcomes.

Measuring success from the user’s perspective

Daily independence as the real goal

Being able to manage personal tasks matters more than technical specs.

Success looks different for each person.

User-defined goals should guide decisions.

Emotional and social wellbeing

Confidence, participation, and dignity are key outcomes.

Prosthetics often support social re-engagement.

This impact is deeply meaningful.

Stories that shape clinical understanding

Real-life experiences teach clinicians what works.

Listening to users improves future care.

Clinical sense grows through empathy.

The role of prosthetics in restoring dignity

More than movement and grip

For many people with brachial plexus injury, the loss goes beyond physical ability. It affects how they see themselves and how they feel in public spaces.

A prosthetic can restore balance to the body, but it also restores balance to self-image.

Standing straight, feeling supported, and appearing whole again has a deep emotional impact.

Social interactions and confidence

Simple social acts like meeting people, attending events, or traveling become easier when a person feels supported.

A prosthetic reduces unwanted attention caused by a hanging or non-functional arm.

This quiet confidence often leads to better social participation.

Dignity in daily living

Being able to manage personal care, work tasks, or household chores brings back a sense of control.

This dignity cannot be measured in clinical charts but is deeply felt by users.

Prosthetics often play a silent but powerful role here.

Common myths around prosthetics and brachial plexus injury

Myth that prosthetics are only for amputations

Many still believe prosthetics are only useful when a limb is missing.

In reality, functional prosthetics can support or replace lost function even when the limb is present.

Education is key to changing this belief.

Fear of dependency on devices

Some worry that using a prosthetic means becoming dependent.

In truth, prosthetics increase independence rather than reduce it.

They are tools, not crutches.

Belief that technology alone solves problems

Technology helps, but human factors matter more.

Training, motivation, and support shape outcomes.

Clinical sense means blending both.

The importance of early prosthetic counselling

Introducing the idea without pressure

Prosthetic counselling should begin early, even if fitting happens later.

This gives patients time to understand options and prepare mentally.

Early awareness prevents shock and resistance later.

Setting realistic timelines

Patients need clear timelines for recovery, surgery, and alternative options.

Knowing when to reassess goals reduces frustration.

Transparency builds trust.

Empowering patients with choice

Informed patients make better decisions.

Counselling should focus on options, not directions.

Choice improves long-term satisfaction.

Real-world decision pathways

A typical patient journey

Many patients start with injury, followed by therapy and surgery.

After limited recovery, functional gaps become clear.

This is where prosthetics shift from idea to solution.

When small gains matter most

Even partial function can change daily life.

Being able to stabilize objects or assist the other hand is valuable.

Prosthetics often provide this support.

Adjusting plans over time

What works today may change tomorrow.

Prosthetic plans should evolve with the person.

Flexibility is key.

The responsibility of manufacturers and providers

Designing for real users

Prosthetics should match real Indian lifestyles.

Durability, ease of use, and comfort matter more than appearance alone.

Local context shapes good design.

Ongoing education and support

Users need guidance beyond fitting day.

Workshops, follow-ups, and check-ins improve outcomes.

Support builds trust.

Ethical pricing and access

Affordability is not optional in a country like India.

Responsible pricing expands access.

This is part of clinical sense.

Looking ahead: the future of care

Integration of medicine and prosthetics

The future lies in closer collaboration between surgeons and prosthetists.

Joint planning improves outcomes.

Silos reduce effectiveness.

Smarter rehabilitation approaches

Digital tools and gamified therapy are improving engagement.

These tools help users practice regularly.

Consistency drives progress.

A more patient-centered model

Listening to patients will shape better solutions.

Care should adapt to life, not the other way around.

This shift is already happening.

Final thoughts on making the right choice

Prosthetics as a clinical decision, not a last resort

Prosthetics should not be seen as failure of medicine.

They are a valid clinical option when used wisely.

Timing and selection matter.

The value of honest conversations

Clear discussions prevent regret.

Patients deserve honesty and empathy.

This builds lasting trust.

Choosing function, comfort, and dignity

At the heart of every decision is the person living with the injury.

Prosthetics make clinical sense when they improve life in meaningful ways.

That is the measure that truly matters.

Share:

More Posts

Partner With Us

REFUNDS AND CANCELLATIONS

Last updated: November 10, 2022

Thank you for shopping at Robo Bionics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “Robo Bionics”, “We”, “Us” or “Our” in this Agreement) refers to Bionic Hope Private Limited, Pearl Haven, 1st Floor Kumbharwada, Manickpur Near St. Michael’s Church Vasai Road West, Palghar Maharashtra 401202.

  • Goods refer to the items offered for sale on the Website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Services Provided like Online Demo and Live Demo.

  • Website refers to Robo Bionics, accessible from https://robobionics.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service Bookings within 7 days without giving any reason for doing so, before completion of Delivery.

The deadline for cancelling a Service Booking is 7 days from the date on which You received the Confirmation of Service.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@robobionics.in

We will reimburse You no later than 7 days from the day on which We receive your request for cancellation, if above criteria is met. We will use the same means of payment as You used for the Service Booking, and You will not incur any fees for such reimbursement.

Please note in case you miss a Service Booking or Re-schedule the same we shall only entertain the request once.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded by 50%. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following:

  • the Prosthetic Limb Fitting Centre that they purchased the product from
  • email us at contact@robobionics.in with all the information and we shall provide you a mailing address in 3 days.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@robobionics.in

TERMS & CONDITIONS

Last Updated on: 1st Jan 2021

These Terms and Conditions (“Terms”) govern Your access to and use of the website, platforms, applications, products and services (ively, the “Services”) offered by Robo Bionics® (a registered trademark of Bionic Hope Private Limited, also used as a trade name), a company incorporated under the Companies Act, 2013, having its Corporate office at Pearl Heaven Bungalow, 1st Floor, Manickpur, Kumbharwada, Vasai Road (West), Palghar – 401202, Maharashtra, India (“Company”, “We”, “Us” or “Our”). By accessing or using the Services, You (each a “User”) agree to be bound by these Terms and all applicable laws and regulations. If You do not agree with any part of these Terms, You must immediately discontinue use of the Services.

1. DEFINITIONS

1.1 “Individual Consumer” means a natural person aged eighteen (18) years or above who registers to use Our products or Services following evaluation and prescription by a Rehabilitation Council of India (“RCI”)–registered Prosthetist.

1.2 “Entity Consumer” means a corporate organisation, nonprofit entity, CSR sponsor or other registered organisation that sponsors one or more Individual Consumers to use Our products or Services.

1.3 “Clinic” means an RCI-registered Prosthetics and Orthotics centre or Prosthetist that purchases products and Services from Us for fitment to Individual Consumers.

1.4 “Platform” means RehabConnect, Our online marketplace by which Individual or Entity Consumers connect with Clinics in their chosen locations.

1.5 “Products” means Grippy® Bionic Hand, Grippy® Mech, BrawnBand, WeightBand, consumables, accessories and related hardware.

1.6 “Apps” means Our clinician-facing and end-user software applications supporting Product use and data collection.

1.7 “Impact Dashboard™” means the analytics interface provided to CSR, NGO, corporate and hospital sponsors.

1.8 “Services” includes all Products, Apps, the Platform and the Impact Dashboard.

2. USER CATEGORIES AND ELIGIBILITY

2.1 Individual Consumers must be at least eighteen (18) years old and undergo evaluation and prescription by an RCI-registered Prosthetist prior to purchase or use of any Products or Services.

2.2 Entity Consumers must be duly registered under the laws of India and may sponsor one or more Individual Consumers.

2.3 Clinics must maintain valid RCI registration and comply with all applicable clinical and professional standards.

3. INTERMEDIARY LIABILITY

3.1 Robo Bionics acts solely as an intermediary connecting Users with Clinics via the Platform. We do not endorse or guarantee the quality, legality or outcomes of services rendered by any Clinic. Each Clinic is solely responsible for its professional services and compliance with applicable laws and regulations.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 All content, trademarks, logos, designs and software on Our website, Apps and Platform are the exclusive property of Bionic Hope Private Limited or its licensors.

4.2 Subject to these Terms, We grant You a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.

4.3 You may not reproduce, modify, distribute, decompile, reverse engineer or create derivative works of any portion of the Services without Our prior written consent.

5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.