Phantom Pain and Neuropathic Pain: Does It Affect Prosthetic Eligibility?

Phantom Pain and Neuropathic Pain: Does It Affect Prosthetic Eligibility?

Pain after amputation is one of the most confusing and emotionally difficult experiences for patients. Many people expect pain to come from the surgical area, yet they feel pain in a limb that no longer exists. Others experience burning, stabbing, or electric sensations that seem to come from deep inside the nerves. These experiences raise an important question for doctors and patients alike: does phantom pain or neuropathic pain affect prosthetic eligibility?

At Robobionics, we work closely with amputees who are eager to return to function but are held back by pain that feels unpredictable and frightening. Some worry that pain means they are not suitable for a prosthetic. Others rush into prosthetic use hoping it will make the pain disappear. Both assumptions can lead to disappointment if not guided properly.

This article explores phantom pain and neuropathic pain in the context of prosthetic eligibility. It explains what these pain types really are, how they behave over time, and how they interact with prosthetic fitting and use. The focus is not on fear, but on clarity. Pain does not automatically disqualify a patient, but it must be understood, respected, and managed carefully.

If you are a clinician, therapist, or amputee trying to make sense of pain after limb loss, this guide will help you make informed decisions. Prosthetic care works best when pain is addressed honestly and proactively, not ignored or rushed past.

Understanding Phantom Pain and Neuropathic Pain

What Phantom Pain Really Is

Phantom pain is pain that feels like it is coming from the missing limb.
Patients may describe squeezing, burning, stabbing, or twisting sensations.
The pain feels real even though the limb is no longer there.

This pain comes from changes in the brain and spinal cord, not from the limb itself.
The brain still holds a map of the missing limb and continues to send signals.
This explains why the pain can feel vivid and specific.

Phantom pain is very common after amputation.
Experiencing it does not mean something has gone wrong.
It is a known response of the nervous system to limb loss.

What Neuropathic Pain Means After Amputation

Neuropathic pain comes from injured or irritated nerves.
After amputation, nerves are cut and must heal or adapt.
Sometimes this process leads to abnormal pain signals.

Patients often describe neuropathic pain as electric, sharp, or shooting.
It may occur at the residual limb or travel up the limb.
Touch or pressure can sometimes trigger it.

Neuropathic pain behaves differently from surgical pain.
It may persist long after wounds heal.
Understanding its pattern is important for prosthetic planning.

Key Differences Between Phantom and Neuropathic Pain

Phantom pain feels like it comes from the missing limb.
Neuropathic pain usually follows the path of damaged nerves.
Both can exist together in the same patient.

Phantom pain is driven more by the brain’s memory of the limb.
Neuropathic pain is driven by nerve damage and sensitivity.
Each responds differently to treatment.

For prosthetic decisions, the distinction matters.
Management strategies differ.
Eligibility depends on control, not just presence of pain.

How Common Is Pain After Amputation

Frequency of Phantom Pain

Most amputees experience phantom

Most amputees experience phantom pain at some point.
For many, it appears early after surgery.
For others, it develops weeks or months later.

The intensity varies widely.
Some feel mild discomfort that fades over time.
Others experience severe episodes that interfere with daily life.

Importantly, phantom pain often changes.
It may reduce with time and activity.
This natural course influences prosthetic timing.

Frequency of Neuropathic Pain

Neuropathic pain is also common after amputation.
It depends on nerve injury, surgical technique, and healing.
Certain conditions increase the risk.

Patients with diabetes or vascular disease may be more affected.
Poor nerve healing increases sensitivity.
Pain may fluctuate with fatigue or stress.

Neuropathic pain tends to persist if untreated.
Early recognition improves outcomes.
This is crucial before prosthetic fitting.

Why Pain Patterns Differ Between Patients

No two nervous systems respond the same way.
Genetics, prior pain experience, and mental state all play a role.
This explains wide variation in pain severity.

Emotional stress can amplify pain signals.
Poor sleep and anxiety worsen perception.
Pain is never purely physical.

Doctors must assess each patient individually.
Assumptions based on averages fail.
Personalized evaluation supports better decisions.

Does Pain Automatically Affect Prosthetic Eligibility

Pain Alone Is Not a Disqualifier

Having phantom or neuropathic pain does not automatically rule out prosthetic use.
Many successful prosthetic users continue to experience some pain.
What matters is how the pain behaves.

If pain is predictable and manageable, prosthetic use may still be safe.
If pain overwhelms attention or balance, caution is needed.
Eligibility depends on control, not diagnosis.

Patients should be reassured early.
Pain does not mean prosthetics are impossible.
Fear often worsens pain perception.

When Pain Becomes a Safety Issue

Pain affects focus and movement quality.
Severe pain can distract patients during walking or standing.
This increases fall risk.

Sudden pain spikes may cause hesitation or collapse.
This is especially dangerous in lower limb users.
Safety becomes the primary concern.

Doctors must assess whether pain interferes with attention.
Functional testing helps clarify this.
Safety always overrides urgency.

Pain Versus Pain Tolerance

Pain intensity alone is not enough to judge eligibility.
Two patients with similar pain levels may function very differently.
Tolerance and coping skills matter.

Some patients learn to work around pain safely.
Others become guarded and fearful.
Observation during tasks reveals these differences.

Eligibility decisions must consider behavior, not just pain scores.
This avoids unfair exclusion.
Functional reality guides care.

Interaction Between Pain and Prosthetic Fitting

How Prosthetic Fit Can Influence Pain

A poorly fitting prosthetic can worsen neuropathic pain.
Excess pressure irritates sensitive nerves.
This leads to increased discomfort.

Good socket design can reduce pain triggers.
Even pressure distribution calms irritated tissue.
Comfort improves confidence.

Fit adjustments are often needed in painful cases.
This is expected, not failure.
Close follow-up is essential.

Can Prosthetic Use Reduce Phantom Pain

For some patients, prosthetic use reduces phantom pain.
Movement and sensory input help reorganize brain signals.
This can quiet phantom sensations.

Weight bearing and activity provide feedback to the nervous system.
This feedback helps recalibrate perception.
Not all patients experience this benefit.

Doctors should not promise pain relief.
Improvement is possible but unpredictable.
Honest discussion prevents false hope.

When Prosthetic Use May Worsen Pain

In some cases, early prosthetic use aggravates pain.
This happens when nerves are highly sensitive.
Excess stimulation overwhelms adaptation.

Patients may report increased burning or sharp pain.
This signals the need to slow down.
Pushing through pain is rarely helpful.

Gradual exposure is safer.
Short wear times allow adaptation.
Listening to pain signals protects outcomes.

Assessing Pain Before Prosthetic Prescription

Taking a Detailed Pain History

Doctors must explore pain carefully.
Onset, quality, triggers, and duration matter.
Vague questions miss important clues.

Patients should describe pain in their own words.
Patterns reveal underlying mechanisms.
This guides management decisions.

Pain diaries can be helpful.
They show fluctuation over time.
This supports timing decisions.

Differentiating Pain Types Clinically

Clinical examination helps separate phantom and neuropathic pain.
Tapping nerves may reproduce neuropathic pain.
Phantom pain often lacks local triggers.

Understanding the dominant pain type matters.
Treatment approaches differ.
Eligibility planning depends on this clarity.

Doctors should avoid labeling all pain the same.
Precision improves care.
This reduces frustration.

Evaluating Pain Impact on Function

Pain should be assessed during movement.
Static pain at rest is less relevant than pain during activity.
Functional impact matters most.

Doctors should observe gait, transfers, and balance.
Pain-related hesitation is informative.
This reveals real-world risk.

Eligibility decisions should be based on observed performance.
This avoids overreliance on self-report.
Function guides safety.

Pain Management as Part of Prosthetic Readiness

Importance of Pain Stabilization Before Fitting

Pain does not need to disappear before prosthetic fitting.
It does need to be reasonably stable.
Uncontrolled pain undermines training.

Stabilization means predictable patterns.
Patients can anticipate and manage symptoms.
This supports safe learning.

Doctors should aim for control, not perfection.
Waiting for zero pain may delay care unnecessarily.
Balance is key.

Medical Approaches to Pain Control

Medications may help manage neuropathic pain.
They aim to calm nerve signaling.
Response varies between patients.

Pain specialists can support complex cases.
Multimodal treatment often works best.
Medication alone is rarely enough.

Doctors should review side effects carefully.
Sedation affects prosthetic safety.
Monitoring is essential.

Non-Medical Pain Management Strategies

Physical therapy, mirror therapy, and desensitization can help.
These approaches retrain the nervous system.
They are especially useful for phantom pain.

Relaxation and breathing techniques reduce pain amplification.
Stress worsens symptoms.
Simple strategies improve tolerance.

Integrating these methods improves readiness.
Pain becomes less dominant.
This supports prosthetic success.

Psychological Factors Linking Pain and Prosthetic Use

Fear and Pain Avoidance

Pain often creates fear of movement.
Patients may avoid loading the limb.
This limits progress.

Avoidance increases stiffness and sensitivity.
Pain then worsens.
This cycle must be addressed.

Education helps break this pattern.
Safe movement reduces fear.
Confidence improves outcomes.

Emotional Stress and Pain Perception

Stress amplifies pain signals.
Anxiety increases nerve sensitivity.
Mood directly affects pain experience.

Patients coping with limb loss face emotional strain.
This interacts with pain.
Support matters.

Psychological support should be offered early.
Addressing emotions improves physical outcomes.
Holistic care works best.

Pain Catastrophizing and Eligibility Decisions

Some patients interpret pain as a sign of harm.
They may believe movement is dangerous.
This belief limits function.

Doctors should identify catastrophic thinking.
Reframing pain as manageable helps.
Education changes behavior.

Eligibility improves when fear is reduced.
Pain feels less threatening.
Confidence supports safe use.

Timing Prosthetic Fitting in Patients With Pain

Early Versus Delayed Fitting Considerations

Early fitting may help some patients adapt.

Early fitting may help some patients adapt.
It provides sensory input quickly.
This may reduce phantom pain.

For others, early fitting overwhelms sensitive nerves.
Delayed fitting allows stabilization.
Timing must be individualized.

Doctors should avoid rigid timelines.
Pain behavior guides decisions.
Flexibility improves safety.

Gradual Introduction Strategies

Pain-sensitive patients benefit from gradual exposure.
Short wear times reduce overload.
The nervous system adapts slowly.

Incremental increases build tolerance.
Patients gain confidence.
Setbacks are minimized.

Doctors should set clear expectations.
Slow progress is still progress.
Patience pays off.

Monitoring Pain Response During Training

Pain should be monitored continuously.
Worsening trends signal need for adjustment.
Ignoring pain delays recovery.

Doctors should encourage honest reporting.
Patients should not hide pain to please clinicians.
Open communication protects safety.

Training plans should remain flexible.
Adaptation requires feedback.
Responsive care improves outcomes.

Long-Term Impact of Phantom and Neuropathic Pain on Prosthetic Use

How Pain Evolves Over Time With Prosthetic Activity

Phantom and neuropathic pain rarely stay the same over time, especially once a patient begins using a prosthetic in daily life.
In many cases, regular movement, weight bearing, and sensory input help calm the nervous system and reduce the frequency or intensity of phantom pain episodes.
The brain slowly updates its internal map, which can make pain feel less sharp or less intrusive during activity.

However, this improvement is not automatic and does not happen for everyone.
Some patients notice that pain reduces during activity but returns during rest, while others experience flare-ups when they overdo training.
Understanding this evolving pattern helps doctors guide patients without creating unrealistic expectations.

When Pain Becomes a Chronic Limiting Factor

For a smaller group of patients, pain remains persistent and dominant despite time and treatment.
In these cases, pain may drain attention, disrupt sleep, and reduce tolerance for training, which directly affects prosthetic use.
This does not mean prosthetics are impossible, but it does mean goals may need adjustment.

Chronic pain often shifts the focus from performance to comfort and safety.
Shorter wear times, simpler prosthetic designs, or part-time use may be more appropriate.
Recognizing this early prevents frustration and emotional burnout.

Distinguishing Pain Persistence From Pain Sensitivity

It is important to separate constant pain from high sensitivity to stimulation.
Some patients have low pain thresholds but recover quickly after stimulation, while others experience prolonged pain after minor triggers.
This difference matters greatly for prosthetic planning.

Patients with high sensitivity may still use a prosthetic safely if exposure is gradual and well controlled.
Those with prolonged pain responses may need longer stabilization before increasing use.
Observation over time provides clearer guidance than one-time assessments.

Clinical Red Flags That Affect Prosthetic Eligibility

Pain That Disrupts Balance or Awareness

Pain becomes a prosthetic eligibility concern when it interferes with balance or awareness during movement.
If a patient freezes, hesitates, or suddenly shifts weight because of sharp pain, the risk of falling increases significantly.
This is especially relevant for lower limb prosthetic users.

Doctors should pay close attention to how patients respond to pain during standing and walking tasks.
Momentary distraction may be manageable, but repeated disruption signals the need for caution.
Safety must guide eligibility decisions in these situations.

Unpredictable Pain Spikes Without Clear Triggers

Pain that appears suddenly without clear triggers is harder to manage during prosthetic use.
Unpredictable spikes make it difficult for patients to plan activity or protect themselves.
This uncertainty increases fear and hesitation.

When pain behavior is erratic, doctors may recommend delaying fitting or limiting use until patterns become clearer.
Stabilization through medical or therapeutic intervention often improves predictability.
Predictable pain is easier to manage than severe but consistent pain.

Pain Combined With Cognitive or Emotional Overload

Pain rarely exists in isolation, and its impact is amplified when combined with anxiety, depression, or reduced concentration.
Patients who become overwhelmed by pain may struggle to follow safety instructions or respond quickly to balance challenges.
This combination increases overall risk.

Doctors should assess pain alongside emotional and cognitive factors.
Eligibility decisions must reflect the full picture, not pain intensity alone.
Integrated assessment supports safer outcomes.

Prosthetic Design Considerations for Pain-Sensitive Patients

Importance of Socket Comfort and Pressure Control

Socket comfort is one of the most important factors for patients with neuropathic pain.
Uneven pressure, sharp edges, or excessive compression can irritate sensitive nerves and worsen symptoms.
Even small fit issues may feel severe to these patients.

Careful socket design that distributes pressure evenly can significantly reduce pain triggers.
Frequent early adjustments are often necessary and should be expected.
Comfort is not a luxury but a requirement for pain-sensitive users.

Selecting Components That Reduce Shock and Vibration

Shock and vibration travel through the prosthetic into the residual limb and nervous system.
For patients with neuropathic pain, this input can aggravate symptoms and reduce tolerance.
Component choice plays a major role in managing this issue.

Prosthetic systems that absorb shock and smooth movement reduce nerve irritation.
Softer foot response or controlled movement patterns often feel safer and more comfortable.
Design decisions should prioritize nerve comfort as much as mechanical function.

Avoiding Overly Aggressive or Demanding Designs

Highly dynamic or aggressive prosthetic designs may demand rapid responses and higher loads.
For pain-sensitive patients, this can overwhelm adaptation and worsen symptoms.
A more forgiving design often supports better long-term use.

Doctors and prosthetists should resist the urge to push advanced technology too early.
Building tolerance first allows future progression if appropriate.
A staged approach protects both physical and emotional well-being.

Training Approaches When Pain Is Present

Setting the Right Tone for Pain-Aware Training

Training with pain requires a careful balance between encouragement and respect for limits.
Patients should never feel pressured to ignore pain signals, as this erodes trust and safety.
Instead, pain should be acknowledged as part of the learning process.

Doctors and therapists should frame training as exploration rather than performance.
This reduces fear and allows patients to communicate honestly about discomfort.
A supportive tone improves engagement and outcomes.

Gradual Exposure and Nervous System Adaptation

The nervous system adapts best to gradual, predictable exposure.
Short, controlled prosthetic use allows the brain and nerves to adjust without overload.
This approach is especially important for neuropathic pain.

Incremental increases in wear time and activity help build tolerance.
Patients often find that pain becomes less threatening as confidence grows.
Consistency matters more than intensity during this phase.

Teaching Patients to Distinguish Safe Discomfort From Warning Pain

Not all discomfort signals harm, but not all pain should be ignored.
Patients need help learning the difference between adaptation discomfort and warning pain.
This skill improves safety and confidence.

Doctors should explain signs that require stopping, such as sharp, escalating pain or loss of control.
Clear guidance reduces fear and confusion.
Education empowers patients to self-manage responsibly.

Role of Pain Management Teams in Prosthetic Eligibility

When to Involve a Pain Specialist

Pain specialists can provide valuable support when phantom or neuropathic pain is severe or persistent.
They offer expertise in medication management, nerve treatments, and coping strategies.
Early involvement often improves outcomes.

Referral does not mean prosthetic care must stop.
In many cases, pain management and prosthetic planning proceed together.
Collaboration strengthens decision-making.

Coordinating Pain Treatment With Prosthetic Training

Pain treatments may affect alertness, balance, or energy levels.
Doctors must consider these effects when planning prosthetic training.
Timing sessions to avoid peak side effects improves safety.

Close communication between teams ensures that adjustments are coordinated.
This prevents conflicting advice and confusion.
Unified care builds patient trust.

Using Pain Response as a Guide, Not a Barrier

Pain response during treatment provides useful information about readiness.
Improvement in control or predictability often signals readiness to progress.
Worsening trends suggest the need to slow down.

Doctors should view pain response as feedback rather than a verdict.
This flexible approach keeps options open.
Patients feel supported rather than judged.

Addressing Common Myths About Pain and Prosthetics

Myth: Pain Must Be Gone Before Prosthetic Fitting

Many patients believe prosthetic fitting should wait until pain disappears completely.
In reality, waiting for zero pain is often unrealistic and unnecessary.
What matters is stability and manageability.

Doctors should explain that some pain can coexist with safe prosthetic use.
Clear education reduces fear and delay.
Balanced messaging improves readiness.

Myth: Prosthetics Always Make Phantom Pain Worse

Some patients fear that prosthetic use will intensify phantom pain.
While this can happen temporarily, many experience no worsening or even improvement.
Responses vary widely.

Honest discussion about variability is essential.
Doctors should avoid absolute statements.
Realistic expectations reduce anxiety.

Myth: Severe Pain Means Prosthetics Are Impossible

Severe pain does not automatically exclude prosthetic use.
It signals the need for careful planning and support.
Many patients with significant pain still achieve meaningful function.

Doctors should emphasize possibility rather than limitation.
Adaptive strategies expand options.
Hope grounded in realism supports resilience.

Communicating Eligibility Decisions to Patients

Framing Decisions Around Safety and Success

Eligibility discussions should focus on safety

Eligibility discussions should focus on safety and long-term success rather than denial.
Patients need to understand that decisions are made to protect them, not restrict them.
Language matters greatly in these conversations.

Doctors should explain how pain affects attention, balance, and learning.
Connecting decisions to everyday safety makes them easier to accept.
Transparency builds trust.

Involving Patients in Timing Decisions

Patients should be active participants in timing decisions.
Their experience of pain provides valuable insight.
Shared decision-making improves commitment.

Doctors should invite questions and concerns openly.
This reduces misunderstanding and fear.
Partnership strengthens outcomes.

Revisiting Decisions as Pain Changes

Pain patterns change over time, and eligibility decisions should be revisited.
What is unsafe today may be manageable later.
Regular reassessment keeps care responsive.

Doctors should reassure patients that delay is not permanent.
Progress remains possible.
Flexibility supports hope and engagement.

Integrating Pain Awareness Into Prosthetic Eligibility Decisions

Viewing Pain as One Part of the Readiness Picture

Phantom pain and neuropathic pain should never be viewed in isolation when deciding prosthetic eligibility.
They are one part of a larger readiness picture that also includes strength, balance, endurance, cognition, and emotional resilience.
When pain is considered alongside these factors, decisions become clearer and fairer.

Doctors should avoid binary thinking where pain means either full approval or complete rejection.
Most patients fall somewhere in between and need tailored planning.
This nuanced view leads to safer and more successful outcomes.

Creating Individualized Eligibility Pathways

Eligibility is not a single moment but a pathway that evolves over time.
Some patients may be ready for partial prosthetic use, limited wear time, or specific environments only.
Others may need a period of pain stabilization before any fitting begins.

By creating individualized pathways, doctors allow patients to move forward without being overwhelmed.
Progress becomes structured and predictable.
This approach reduces fear and improves cooperation.

Balancing Urgency With Nervous System Readiness

Many patients feel urgency to “move on” after amputation and see prosthetics as the next milestone.
While this motivation is understandable, the nervous system often needs more time to adapt.
Rushing this process can worsen pain and delay long-term success.

Doctors must balance emotional urgency with biological readiness.
Clear explanation helps patients understand why timing matters.
Patience becomes easier when the purpose is clear.

Role of the Prosthetist in Pain-Sensitive Cases

Early Prosthetist Involvement in Pain Assessment

Prosthetists play a key role in identifying how pain interacts with prosthetic contact and load.
Early involvement allows potential fit issues to be anticipated before they become problems.
This proactive approach saves time and reduces discomfort.

Observing how the residual limb reacts to gentle pressure provides valuable insight.
Sensitivity patterns guide socket design decisions.
This collaboration improves readiness planning.

Ongoing Adjustment as a Normal Part of Care

For patients with neuropathic pain, prosthetic adjustment is not a one-time event.
Fit and comfort may change as pain patterns evolve.
Frequent early follow-ups should be expected and normalized.

Doctors should prepare patients for this reality.
Understanding that adjustment is part of the process reduces frustration.
Flexibility supports long-term use.

Communication Between Doctor and Prosthetist

Clear communication between doctors and prosthetists is essential in pain-sensitive cases.
Sharing pain history, triggers, and response patterns improves design decisions.
This coordination prevents conflicting advice.

When teams work together, patients feel supported rather than confused.
Unified messaging builds trust.
Collaborative care improves outcomes.

Long-Term Prosthetic Use When Pain Persists

Redefining Success in the Presence of Pain

Success does not always mean full-day prosthetic use or high activity levels.
For some patients, success means safe transfers, short walks, or specific functional tasks.
Pain-aware goals protect quality of life.

Doctors should help patients redefine success in realistic terms.
This reduces disappointment and pressure.
Meaningful function matters more than comparison.

Supporting Sustainable, Not Maximal, Use

Pain often limits how much prosthetic use can be sustained.
Pushing for maximal use may backfire.
Sustainable use supports independence without worsening symptoms.

Doctors should encourage pacing strategies.
Rest is part of effective use, not failure.
This mindset supports long-term engagement.

Monitoring for Pain-Related Decline Over Time

Pain levels may change months or years after fitting.
New triggers, health changes, or stress can alter tolerance.
Regular monitoring is essential.

Doctors should ask about pain trends during follow-up.
Early adjustment prevents decline.
Ongoing care protects outcomes.

Educating Patients About Pain and Prosthetics

Setting Honest Expectations From the Start

Patients benefit from honest, balanced information about pain and prosthetic use.
They should understand that pain may improve, worsen, or fluctuate.
Uncertainty should be acknowledged openly.

When expectations are realistic, patients cope better with setbacks.
Trust grows through honesty.
Education reduces fear-driven decisions.

Teaching Self-Monitoring and Reporting

Patients should be taught to observe their own pain patterns.
Recognizing triggers and early warning signs improves safety.
Self-awareness supports independence.

Doctors should encourage open reporting without judgment.
Patients should not feel they are “complaining.”
Pain information guides better care.

Empowering Patients Rather Than Restricting Them

Education should empower patients to make informed choices.
Understanding pain helps patients feel in control rather than helpless.
Empowerment improves resilience.

When patients feel respected, they engage more fully.
Shared responsibility improves outcomes.
Knowledge becomes a tool, not a barrier.

Final Thoughts on Pain and Prosthetic Eligibility

Phantom pain and neuropathic pain are common after amputation, but they do not automatically determine prosthetic eligibility.
What matters is how pain behaves, how predictable it is, and how it affects safety, attention, and movement.
When pain is understood rather than feared, better decisions follow.

At Robobionics, we have seen that many patients with ongoing pain still achieve meaningful prosthetic use when care is thoughtful and paced correctly.
Pain management, prosthetic planning, and patient education must move together, not in isolation.
This integrated approach protects both physical function and emotional well-being.

Prosthetic eligibility is not about waiting for pain to vanish.
It is about ensuring pain is respected, managed, and integrated into care decisions.
When handled with clarity and compassion, pain becomes something to work with, not something that stops progress.

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Last updated: November 10, 2022

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5. WARRANTIES AND LIMITATIONS

5.1 Limited Warranty. We warrant that Products will be free from workmanship defects under normal use as follows:
 (a) Grippy™ Bionic Hand, BrawnBand® and WeightBand®: one (1) year from date of purchase, covering manufacturing defects only.
 (b) Chargers and batteries: six (6) months from date of purchase.
 (c) Grippy Mech™: three (3) months from date of purchase.
 (d) Consumables (e.g., gloves, carry bags): no warranty.

5.2 Custom Sockets. Sockets fabricated by Clinics are covered only by the Clinic’s optional warranty and subject to physiological changes (e.g., stump volume, muscle sensitivity).

5.3 Exclusions. Warranty does not apply to damage caused by misuse, user negligence, unauthorised repairs, Acts of God, or failure to follow the Instruction Manual.

5.4 Claims. To claim warranty, You must register the Product online, provide proof of purchase, and follow the procedures set out in the Warranty Card.

5.5 Disclaimer. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

6. DATA PROTECTION AND PRIVACY

6.1 We collect personal contact details, physiological evaluation data, body measurements, sensor calibration values, device usage statistics and warranty information (“User Data”).

6.2 User Data is stored on secure servers of our third-party service providers and transmitted via encrypted APIs.

6.3 By using the Services, You consent to collection, storage, processing and transfer of User Data within Our internal ecosystem and to third-party service providers for analytics, R&D and support.

6.4 We implement reasonable security measures and comply with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6.5 A separate Privacy Policy sets out detailed information on data processing, user rights, grievance redressal and cross-border transfers, which forms part of these Terms.

7. GRIEVANCE REDRESSAL

7.1 Pursuant to the Information Technology Rules, 2021, We have given the Charge of Grievance Officer to our QC Head:
 - Address: Grievance Officer
 - Email: support@robobionics.in
 - Phone: +91-8668372127

7.2 All support tickets and grievances must be submitted exclusively via the Robo Bionics Customer Support portal at https://robobionics.freshdesk.com/.

7.3 We will acknowledge receipt of your ticket within twenty-four (24) working hours and endeavour to resolve or provide a substantive response within seventy-two (72) working hours, excluding weekends and public holidays.

8. PAYMENT, PRICING AND REFUND POLICY

8.1 Pricing. Product and Service pricing is as per quotations or purchase orders agreed in writing.

8.2 Payment. We offer (a) 100% advance payment with possible incentives or (b) stage-wise payment plans without incentives.

8.3 Refunds. No refunds, except pro-rata adjustment where an Individual Consumer is medically unfit to proceed or elects to withdraw mid-stage, in which case unused stage fees apply.

9. USAGE REQUIREMENTS AND INDEMNITY

9.1 Users must follow instructions provided by RCI-registered professionals and the User Manual.

9.2 Users and Entity Consumers shall indemnify and hold Us harmless from all liabilities, claims, damages and expenses arising from misuse of the Products, failure to follow professional guidance, or violation of these Terms.

10. LIABILITY

10.1 To the extent permitted by law, Our total liability for any claim arising out of or in connection with these Terms or the Services shall not exceed the aggregate amount paid by You to Us in the twelve (12) months preceding the claim.

10.2 We shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profit, data or goodwill.

11. MEDICAL DEVICE COMPLIANCE

11.1 Our Products are classified as “Rehabilitation Aids,” not medical devices for diagnostic purposes.

11.2 Manufactured under ISO 13485:2016 quality management and tested for electrical safety under IEC 60601-1 and IEC 60601-1-2.

11.3 Products shall only be used under prescription and supervision of RCI-registered Prosthetists, Physiotherapists or Occupational Therapists.

12. THIRD-PARTY CONTENT

We do not host third-party content or hardware. Any third-party services integrated with Our Apps are subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights in the Services and User Data remain with Us or our licensors.

13.2 Users grant Us a perpetual, irrevocable, royalty-free licence to use anonymised usage data for analytics, product improvement and marketing.

14. MODIFICATIONS TO TERMS

14.1 We may amend these Terms at any time. Material changes shall be notified to registered Users at least thirty (30) days prior to the effective date, via email and website notice.

14.2 Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. FORCE MAJEURE

Neither party shall be liable for delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including Acts of God, pandemics, strikes, war, terrorism or government regulations.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 All disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

16.2 A sole arbitrator shall be appointed by Bionic Hope Private Limited or, failing agreement within thirty (30) days, by the Mumbai Centre for International Arbitration.

16.3 Seat of arbitration: Mumbai, India.

16.4 Governing law: Laws of India.

16.5 Courts at Mumbai have exclusive jurisdiction over any proceedings to enforce an arbitral award.

17. GENERAL PROVISIONS

17.1 Severability. If any provision is held invalid or unenforceable, the remainder shall remain in full force.

17.2 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach of the same or any other provision.

17.3 Assignment. You may not assign your rights or obligations without Our prior written consent.

By accessing or using the Products and/or Services of Bionic Hope Private Limited, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.